Backwater ReptilesReviews of backwaterreptiles.com

My gecko arrived nice and healthy I’m definitely going to be ordering some more

Very friendly customer service, extremely fast shipping, and 2 healthy Leos. Couldn't ask for an easier experience getting a new pet.

They were more than helpful when I got confused and they sell beautiful little critters. I just got me beautiful Asian Forest scorpion Senora and that 100% alive guarantee is real

I know this company has a lot of negative reviews, so I was honestly hesitant to order. But my experience ended up being very positive. I had been searching for a baby skink for a long time and couldn’t find one anywhere. I knew Backwater Reptiles had one available, but I avoided ordering at first because of the feedback I’d seen. After calling around to places all over the country with no luck, I decided to take a chance. The ordering process was smooth. I placed my order Sunday evening and received a tracking number the next day. I reached out because I didn’t think I got the tracking email, and their customer service responded quickly. They confirmed it had been sent and even resent it for me, which I appreciated. My baby fire skink arrived the following morning at around 9:30 AM, which was faster than I expected. I can only speak from my own experience, but everything went smoothly from start to finish. Based on that, I would recommend them.

Thank you to Blackwater Pets for an amazing experience. From start to finish, everything was handled with care, professionalism, and genuine love for animals. It truly shows how much they care about both pets and their owners. I am very happy with the service I received and will recommend Blackwater Pets to all of my friends and family. This is a place you can trust with your pets.

Simple and standard page layout for picking your new little friend, with what seems to be fair pricing, FAST shipping, and they pack the little critters with care. I got a leopard gecko and they're BEAUTIFUL. Seems very healthy and active even after making such a long trip all boxed up. Very satisfied.

They sent me a frog so emaciated I don’t think he’s going to make it. It’s heartbreaking. So many reviews of same experience. They are ignoring my emails but that’s not a big deal. What they are doing to living creatures is unacceptable. They need to be shut down.

Ordered here for the first time ever. My blood red python came with mites, I messaged them right away to let them know about the issue and they told me that it isnt a health concern and to hang a cat collar for flea and tick by the cage and give it a little tlc and all should be good. So much for a health guarantee and healthy snake. Then, I ordered a high white king snake, they sent me a black and white banded california king snake and I let them know that they sent the incorrect snake and they basically gaslit me and told me that it is a High white. I will never suggest nor shop here again. Horrible customer service and horrible care.