Backwater ReptilesReviews of backwaterreptiles.com

Half of my animals were DOA. They offered a refund of $70, then issued one for only $23. Instead of simply giving the full refund that was promised, they chose to personally insult me multiple times and told me that they did nothing wrong and my insistence on the matter made them think I must be a child who placed the order and thats illegal.

I have been researching Tarantulas and Blackwater had the best prices and selection. I ordered a GBB female. It arrived in perfect condition. The packaging was far better than I expected. Beautiful tarantula. The shipping was very easy and their guarantee of live arrival was exactually why i chose Blackwater . I will do business with them again . Quality and price were best .

With High hopes without reading reviews (lesson learned) will never buy from them again and recommend everyone stay away from this place. I bought a frog, arrived fine till a few hours later. Woke up from a nap and found him dead. I took a pic of him in his tank, and tank itself. I was trying to get info on the possibilities issues, and got a response later after i had to dispose the dead. The email gave specific instructions to take a pic of the frog upside down and on the box it came in. Could only send a pic of the frog dead in its enclosure and the box itself. The next email response indicated that they couldn't verify the date the pic was taken. Wasn't looking for a return, just knowledge in general and the way i was treated as if being a customer didn't matter. Their lack of responsibility, and overall way of taking care of things the right way is at its best below everything i've ever seen. I will never go through them again, and have found better places with far better results because of this. Thank you Backwater for letting me experience this so i can achieve better results from others more reliable and dedicated!

Fantastic process great shipping arrangements and containers, ill definitely recommend them for any reptile and reptile food needs , great prices healthy arrivals they definitely know how to do it properly

Backwater Reptiles attempted a bait and switch scheme. You cannot trust their website. I attempted to purchase a $130 sand boa through their website along with a $70 tarantula. They failed to ship either of those items but went ahead and shipped $55 worth of smaller goods for a $55 overnight charge. I didnt want to spend $110 on a few axolotl eggs and some feeders but they didnt contact me till AFTER they shipped. Then told me they were sold out of the Boas and offered me completely different snakes as though i were a pet shop that took substitutes. After this i went to the website and lo and behold, you could still add 5 different morphs of Sand Boas and proceed to checkout. Something that seems odd if they were “Sold Out” of Sand Boas. Bait and Switch. This is not a real store with a dedicated location. I can only assume its some ignorant drop ship setup. The staff is lazy and unprofessional. This was my first order and i will never do business with them again.

I received my beautiful healthy iguana today! He is exploring his enclosure and is already eating! Would definitely do business with y'all again, I highly recommend!

I received my Cherry Head red foot tortoise 3 weeks ago and it hasn’t missed a beat. Ate as soon as it arrived and is very healthy and alert. Highly recommended Backwater Reptiles, arrived ahead of schedule in great condition. Vincent.

Great experience and very professional. Shipping was quick and easy. Prices are extremely reasonable would definitely recommend.