Backwater ReptilesReviews of backwaterreptiles.com

I just had a terrible experience with the retailer. I purchased a Trinidad Chevron and Togo Starburst tarantula from them, and they reached out to me the next day to tell me that the Togo Starburst tarantula that I had just bought from them was already sold out. I then attempt seller-prompted negotiation with them to see about having unavailable the tarantula replaced. The people that work for Backwater Reptiles know so little about tarantulas, in general, and are %100 inflexible when they make a mistake. Beware of the company! They will tell you that they sold out of the species that you bought, to try to push you one of their cheap, bulk volume tarantulas. They are seriously lacking in their ethics and customer service!

Our tortoise arrived in a bag packed in a small box. He also ended up having worms and when we reached out to Backwater Reptiles to suggest the treat their animals, we were told that they could not guarantee their animals would be parasite free. Excuse me? Bad business practices and terrible customer service. Avoid!

The frog arrived deceased. The packaging was bad. Their web site suggested to hold the packs at FedEx. However, the email they provided didn’t include the tracking. I asked them for the tracking and also called but no one picked up the phone when I called and no way to leave message. When they replied with the tracking number, FedEx was already out for delivery. Never buy from this vendor.

Ordered a large Sonora desert toad. He arrived looking healthy and alert and is doing well.

I ordered 4 baby morphs of the whites tree frogs, they gave me a fifth due to having to ship them a week later! They all look so cute and healthy and got here quickly with the over night shipping. Communication was also great! Thanks backwater reptiles, I love my frogs!

My daughter had to release a frog she rehabbed and was pretty upset to see him go. My husband, who doesn’t like to see his baby (she’s 16 lol) upset purchased a red eyed tree frog. The order and delivery process was quick and easy. And now we have an amazing addition to our family. Side note: I’ve had questions and they are super quick to reply with helpful info.

Absolutely amazing! Their customer service second to none and respond super fast. They expedited my order without any issue or cost. I can’t wait to purchase from them again.

Ordered 2 mountain horned dragons. Shipped quick. Arrived packaged well. Both came out of box and entered enclosure and started eating. So far doing good.