The BackJoy CompanyReviews of backjoy.com

I love my Sitz Smart seat..I now have 3 of them and just sent one tommy daughter..thank you Back Joy !!!!

After many years of back and neck pain this is such a wonderful solution! I've got one for the house and another for my car.

It’s easy to let your posture go... but after using this product, I’ve noticed that I have better posture, can sit longer (great for office jobs or the like) and generally feel more engaged without the usual slump (no pun) that I’ve fallen into over the years. It’s a good product! And I usually take it in the car where it works wonders too!

Good product. Quick response

I ordered the SitzRight cushion to bring on vacation. Backjoy advertised 4 to 7 day delivery so it should have arrived with time to spare. However, it took 2+ days for my order to be "fulfilled," and another 3 to actually ship. Because of these internal delays, my order would not have reached me in time. Multiple calls to customer service were useless. Status was updated on the tracking page only after each of my calls...very suspicious. I contacted UPS and had them abort delivery and return package to sender. I'm sure I will have a problem getting a refund. That will be another survey.

update: per Backjoy's reply to my review, they did follow through and sent me a much better product. They explained that their team is very small so response time to inquiries is slow right now but they are working on it. I do appreciate their efforts and explanation and am glad for a better outcome. Thanks Backjoy .. My 1-star review is mainly because I emailed customer service twice and I also used their website contact form.. and I never heard back.. finally I called and the representative clearly didn't seem to care and knew very little about the product. About the product: - It's called a 'seat cushion' .. but when using it, its unclear if it's meant to be under you, behind you, both? - The casing around the cushion is a bit bulky and loose, making it look and feel a bit clumsy and not well designed. - I see that the inner cushion has a specific area carved out for you to actually sit on, I guess? whereas the other portion has higher bumps, so if you don't sit on the exact spot, it feels imbalanced.. so then I'm not sure what the rest of the cushion is for since you're only sitting on a small portion of it? - the inner cushion itself feels like its just a hard piece of egg crate foam.. it just seems like it's not specialized - the cover looks like it has a front and back side, yet the cushion inside with the indent is turned towards the 'back' of the cover.. so ? maybe it was just put in wrong, or I don't understand? - the backside cover has these velcro patches. if these are meant to attache to a chair back, given the pillows excessive size, the velcro patches don't align with most chairs .. it's just a poorly designed product and combined with the non-existent customer service, I can't offer a good review

I didn’t like the support seat that I ordered so I went back through their website and emailed to customer service as was directed, with my order number, and I never heard back from anyone on the status of my return. At least two weeks has gone by. I’m going to have to contact them again and hope someone gets my message.

Excellent customer service, fabulous products!