The BackJoy CompanyReviews of backjoy.com

Response from The BackJoy CompanyJan 30, 2026

Dear P Thank you for your feedback, We are sorry to hear you are not quite satisfied with your seat . Are you able to get on a call with Preston the inventor and CEO? So he can gain more insights into your experience. Over the 40 years of selling various iterations and styles of BackJoy orthotic seat, we have often found that are discussing the experiences in use or the choice of seat fixes the issue for most users. It seems that you ,purchased the original best selling shape sold to over 5 Million customers in the past 10 years . Through an independent 3rd party survey, with 92% reporting better comfort and 87% reporting less pain, we are aware that t does not suit a very small proportion of users. We always strictly advise that you ensue that you are purchasing the seat that's right for you. Our product pages give detailed advice on this. We do offer several styles, and they suit users based on their lifestyle and their weight, preferences for feel, thickness, materials, etc. We’d like to share that the BackJoy RELIEF Seat is best for 100 to 300lbs weight and has more flex in it to closely shape to and cup the users’ behind. The RELIEF is intentionally designed to be narrower than the hip or pelvis width, as it focuses on supporting the Sitz bones, also known as ischial tuberosities, to more powerfully lift and tilt the pelvis and completely take pressure off the spine as you sit anywhere. the seats have been proven though pressure mapping studies to consistently hold the pelvis in neutral alignment with your lower lumbar spine. Users usually do not feel the difference until they sit without it for an a few minutes to an hour. we have had customers come back and re-purchase a seat after they realize the BackJoy difference after they give it away to a friend. The CORE Seat is the later version of our seats and has a slightly different mechanical tilt action to the original and top selling RELIEF seat shape.The CORE works best for individuals over 280 lbs, or wide framed curvier-bottomed users. You are still within the 30 day trial period and we will be happy to exchange your seat for the Core Seat, or refund you. We're looking forward to following up with you ! Best in Health to you Sarah & Preston The BackJoy Company

Response from The BackJoy CompanyJan 18, 2026

Hi Granny Smith, We apologies for the confusion. The company has been going through restructuring and reorganization in 2025 under new operational management for exactly the reasons you told us about. We wish we had been able to help you find the best way to receive the greatest benefits from your seat. All the SitSmart seats can be used in CARS, planes, chairs, sofas, stools, recliners, every where you can sit. And YES, You can sit back in any chair no matter how you like to sit. Getting the best seat that's right for you is most important. Please feel free to call us 1-877-857-5337 or email us [email protected]. We are sorry for the confusing advice you received in 2024. However, we do believe after selling our multi patented seats for 40 years, in 55 countries, that the results speak for itself. In a 3rd party independent survey, 92% of users of our orthotic seats reported more comfort and 87% reported less pain. Our seats have been reviewed and endorsed by the ACA and ICA and the majority of our customers are referred through word of mouth endorsement by existing users and by wellness providers. We do not believe in over-marketing or over-selling, as back pain relief and posture control are very serious health priorities for those in need and available solutions need to be affordable, accessible and fit seamlessly into people everyday lives. The Backjoy Orthotic seat was invented for an inventor's dear father in pain to help him survive his long drives with better comfort and less pain. it was made in love, to work and not to be a selling gimmick. Most of our customers use it in their cars and report positive outcomes. We hope you find the posture care solution that works for you. Within our mission and through our reorganized approach we strive to provide an advisory service that ensures people are able to gain access to the seat that's right for them. All the best of health to you. Preston & Sarah Co-CEOs The BackJoy Company

Response from The BackJoy CompanyOct 11, 2022

Thank you for your feedback and we are sorry to hear this is not giving you the support you need in the car. While all models are tested to a weight limit well above 200 lbs, every body is unique and experiences can vary, especially in the car. We do have a Core model that provides more support, if you would to exchange your seat for another model please contact us at [email protected] or 1-800-BACKJOY.