Patrice
I ordered my products three weeks ago…
I ordered my products three weeks ago and they still haven't arrived. I buy things online all the time and I have never had to wait over 3 weeks for an order coming from the US. I am very disappointed with the service.
Response from The BackJoy CompanyNov 29, 2018
We really appreciate your feedback -- our customer service team has reached out to you regarding the status of your order. All orders shipping to Canada are fulfilled and shipped from the USA. Unfortunately, we cannot control transit times and/or customs. Sometime order may take up to 3 to 4 weeks to delivery from the time of the order. We completely understand how this can be frustrating! We have forwarded your review to our Web Development Team with a recommendation that the verbiage for orders shipping to Canada be updated to let customers be aware of this when ordering and for the expectations to be clearer. Please let us know if there is anything else we can do.



