Baby Blue FloristReviews of babyblueflorist.com

Response from Baby Blue FloristMay 22, 2023

Hi Hope!!! Thanks for the feedback and I do see that you received your refund within 48 hours. I listened to the call and the reason for the miscommunication instially is that we did not have the correct email for you. On the phone you provided the correct email and we were able to send you your receipt for your records. Actually, I see that our agents did a great job in following our protocol to make sure the receipt and refund was sent to you almost immediately.

Response from Baby Blue FloristMay 17, 2023

Teana Hello, We send thousands of orders daily and this Mothers Day we are proud to continue our amazing track record of looking for florists immediately and when it is impossible to send the flowers we let our customer know right away! Our competitors have thousands of complaints on big holidays because they are self serving in keeping all orders and dissapointing customers after Mothers Day. We gave you time to shop elsewhere and we want you to know we really tried to get a florist out for a delivery for you. Please look in your bank account you have been refunded. I can see the funds are back in your account. We hope to see you again!

Response from Baby Blue FloristMay 17, 2023

Justin Hello, We are absolutely not a pop up business. We send thousands of orders daily and this Mothers Day we are proud to continue our amazing track record of looking for florists immediately and when it is impossible to send the flowers we let our customer know right away! I reviewed your account and I see that you called us and emailed also asking for your refund. Have no worries because your money is in you r account. Please look because I can see the money was returned to you. We hope you give us a chance but also please understand the cancellation was to protect you in that we tried so hard to find a florist and when we are not sure delivery is guaranteed we do not take a risk to dissapoint our customers so we cancel the order to allow you to try with someone else so that your Mom can get her flowers on time.

Response from Baby Blue FloristMay 17, 2023

Hi Ron! Id love to explain to you why we took the order when we could not deliver. Our service is all about finding a florist forr you that will do the best job in the quality and delivery of your bouquet. Your ordered tulips which was tricky. Yes, we had enough time but the tulips that came in the day before were not satisfactory and so we cancelled your order. I am reviewing the call about the delivery area issue but the agent maybe flagged the reason for the cancellation incorrectly. For this we will do some more training and so thank you for explaining our mistake for this and causing some confusion. You have receieved teh refund 2 days ago already so please look into your account.

Response from Baby Blue FloristMay 17, 2023

Hi Kim We take your review very seriously because this has to do with an elderly person. Your mother was refunded 2 days ago so pleaseee look in her account and you will see that the refund has already been placed. Now Id like to talk about a bit about her order and our service. Did you know that we send thousands of orders daily and that our negative review percentage is only .0001 Percent of our orders? This is because we go above and beyond for every customer and we work with the best of the best florists. The basket your mother ordered was not available so according to our policy we immediately cancel and refund orders so that the customer can either shop again or use another service. There was no email from your mom asking for something else so we just refunded her money. We are deeply sorry for the experience and if she had called us we are sure that we could have done so much better for her!!! We had no way to know she is elderly and she needs special help.

Response from Baby Blue FloristMay 17, 2023

Hi Joanne, I do not know why you cannot find us on the internet? We are here and visible to all our customers. We have serviced thousands of Mothers Day orders and you can see we have only maybe 5 bad experinces of which every customer was refunded because there was no local florist that assured us of delivery. When we are not absolutely sure an order will be delivered we cancel it because teh last thing we want is for you to miss the special holiday for your mom. We send thousands of orders daily and this Mothers Day we are proud to continue our amazing track record of looking for florists immediately and when it is impossible to send the flowers we let our customer know right away! We are proud of our honesty and we are always working to add more florists to our network but we did try so hard to get this delivery out for you!