Baby Blue Florist Reviews | Read Customer Reviews of babyblueflorist.com

Baby Blue Florist Reviews | Read Customer Reviews of babyblueflorist.com

Baby Blue Florist reviews

277 approved reviews, newest moderated first

Georgiann A.
May 23, 2023
If I could give a zero I would
If I could give a zero I would. Ordered a plant to be delivered and it never was. Turns out they cancelled the order without contacting me to see if there was one they could substitute. Then I never received a refund until I disputed the charge on my credit card
Response from Baby Blue FloristMay 25, 2023
Hello Georgian, When a plant is not available we cancel the order and we refund it. Our policy allows you to buy from us again and since we collect money for a specific product we ask customers to reauthorize the transaction. We cannot unilaterally just change an order from what you purchased.
Report
Annet A.
May 22, 2023
It is a SCAM!!!!!
It is a SCAM!!!!!! Don’t ever order from there! My order was cancelled because they said my flowers weren’t available at that particular location. They said will give me a refund but never happened!!!! They sent me a blurry picture of invoice! NEVER ORDER from THIS fraudulent place!!!! What’s funny is that they respond within seconds (and that’s all they do - sit in front of the computer and scam people)! HORRIBLE!!!!!!!
Response from Baby Blue FloristMay 24, 2023
Anna Hiii Our receipts are same for all of our customers and they come direct from our system that services thousands of customers daily.,. I have asked our tech people and they do not have an explanation for this. They said maybe you have a browser problem. I am sending you another receipt direct from the bank that your money is refunded. I reviewed your emails asking for the refund and we reassured you every time we are here for you but we cannot control processing times. I do see that your money will be back in you account today so please a bit more patience but if your read our policies it takes 3 to 5 business days and we are within that promised time. We respond within seconds because we care for our customers. Your order was too late for same day delivery and so we were not given another option. This is why your order was cancelled, we tried so hard for same day but nobody could get it done for us.
Report
Ian M.
May 22, 2023
TRASH
TRASH. I placed an order for delivery for my wife's graduation, thought everything was all good then I get an email saying my order was cancelled for some reason and that I will be issued a credit and after reading these reviews I'm sure I'll have to call my credit card company because they apparently never issue the refunds
Response from Baby Blue FloristMay 24, 2023
Hi Ian! Your order was voided out of our system and so you will never be charged and you do not have to call your bank. The tulips were not available by any florist and as hard as we tried it was simply impossible to get tulips in your area. I am sorry you are upset but this order was impossible to send.
Report
Holly Rincón C.
May 22, 2023
Order cancelled. No refund issued.
My husband ordered flowers for mothers day. They sent an email saying the order was cancelled due to the flowers not being available. Refund was not issued and the transaction went through to my bank account and has fully processed. NO REFUND HAS BEEN ISSUED OR IS PENDING. I called them, they tried to say the refund was issued to check my email. I explained that their email doesn't mean anything. Simply writing an email stating you refunded the money DOES NOT MEAN THE REFUND WAS ISSUED WITH MY BANK. Then the lady changed her story to say that they were having a problem with their system that I will receive the refund by the end of tomorrow. CLEARLY by my experience and by what seems to be everyone else's. These people are scammers. If you don't keep a close look at your account you'd never notice they're keeping your money. There is no reason why a full week after "my money was refunded" it's still not even pending in my account. "check your email" what a crock of b.s. like an email is proof of refund. I will certainly be reporting them to the BBB. and I will continue until I get my money back. Thanks for the email though! ;) That's all the proof I need that you did not deliver the service that was paid for. So there's no way out of giving my money back. I'd suggest getting a real job and stop trying to steal from people.
Response from Baby Blue FloristMay 24, 2023
Hi Holly I reviewed your account. There is no email or call history from you. Our policies are based on how much time we think it tales for a refund to get done. Sometimes a refund can be complete in 24 hours and sometimes it can take up to 7 business days. I have looked and you did receive your refund 2 days ago so pelase look for it.
Report
Linda G.
May 20, 2023
I ordered flowers to find out florist…
I ordered flowers to find out florist didn't have the flowers. Received an email saying a full refund was issued. Still waiting for the refund that I'll never get. Next step, report to FTC & BBB. NEVER USE THEM!!!
Response from Baby Blue FloristMay 22, 2023
Hello Linda, You purchased orange roses on May 17 and as hard as we tried we could not find them for you because they were not available by any florist. Yes, we did issue a refund and your funds are already back into your account. Again, so sorry we could not help you with this but there was absolutely no florist in that area that had the orange roses that you purchased
Report
Nichole C.
May 19, 2023
Buyer beware. This is a scam
I ordered flowers and a balloon for my daughter who gave birth to my first grand baby. There was no delivery. I was told I would receive a full refund. It’s been 8 days. and I haven’t received a refund. I have called the company also to no avail. I have now opened a dispute with my credit card company. I believe this company is a Scam Update: I did finally receive my refund, after I opened a dispute with my credit card company. Also, I did not order the flowers on Mothers Day at closing time. I ordered the flowers on Thursday, May 11th at around noon. It’s so funny how you now want to communicate, but offered no help to your customer while you put them in a terrible predicament. Where were you when I needed help?
Response from Baby Blue FloristMay 22, 2023
Hello Dear Nicole, Your ordered on May 11 and by the 19th the funds were back into your account. I do not see here the 2 weeks delay you are speaking of. Would you please look for Baby Blue in your credit card because I can clearly see the funds are back into your account. Also Id like to say that you ordered on Mothers Day and we had just closed for the Holiday and so we kindly informed right away so you can try to use another service.
Report
Lauren G.
May 19, 2023
DO NOT USE
DO NOT USE! They canceled my order the day it was supposed to be delivered. Horrible! This was not for Mother’s Day!! And you did cancel the day of!
Response from Baby Blue FloristMay 22, 2023
Hi Lauren, Sorry we cancelled your Mothers Day order but we cancelled on the 11th which was a few days before the Holiday because we could not get a clear confirmation from the florist that the delivery would be made. We did not want to take the risk of the order not going out and so we cancelled it. Actually, this is part of our guaranteed service not to take orders that we are not sure will be delivered.
Report
andrea F.
May 18, 2023
Refunded
Hazel contacted my grandson & fully refunded his purchase. Sad that his mom received no flowers on Mother's Day being over 1000 miles away but glad to get his money back.
Response from Baby Blue FloristMay 19, 2023
Hi Andrea We are absolutely here and our website is active and working properly. I do not know why you do not see it but we are www.babyblueflorist.com and I checked with our team we have not been down for maintenance either. Anyhow, I have looked and your funds are in your bank account today. Processing can take up to 5 business days but yours processed fastly and so today you will see the funds! Anyhow, for Mothers Day, we cancel orders that we are not sure will be delivered. We try to place the order with our lcoal florists and if none of them can assure us delivery we cancel prior to the Holiday to give you a chance to maybe walk into a flower shop to get them yourself. we never want to give the dissapointment of flowers not showing on that special day and unlike other online florists we cancel these types of orders and actually we did not take any orders for 48 hours before the Mothers Day Holiday. We always protect are customers and we are proud to be the only online florist to refuse orders for 48 hours prior to the holiday ensuring our customers were protected this way. Thanks so much for your review and please do not stress the money will show in your account today!
Report