Baby Blue is a premier online florist with the absolute best of the best in flower concierge services including agent follow us with our local florists, fanatical customer service, constant updates, full responsibility for every order with an 100 percent satisfaction guarantee.
Baby Blue Florist (babyblueflorist.com) has 277 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
babyblueflorist.com
Website
babyblueflorist.com
Category
Garden & Pond
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: December 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This is a SCAM!
Do not order from Baby Blue Florist!
I ordered and received a confirmation and then was sent a refund receipt which they have not refunded.
Response from Baby Blue FloristMay 31, 2023
Hiiii Lori
We received your email yesterday for your refund request and we processed it. Your funds will be in your account today.
Please do not stress my dear.
I will also look to see what happened with your order and I will send a follow up email to you inclusive of the refund recceipt direct from the bank
ME
Megan
SCAM ALERT
Just like everyone else, I ordered flowers and immediately received and email stating they did not have that arrangement available. This was over two weeks ago and I have yet to get a refund of over $80. I have reached out and still nothing deposited back to my account. Your 3-5 business days is long gone, what could possibly be your excuse this time ? Obviously a scam, do NOT order from here.
Response from Baby Blue FloristJun 1, 2023
Hi Megan!
I have emailed you a refund receipt and a personal note you should look for please because Ive sent you some good news!!!
Your funds are in your account already and Im waiting your reply to my email!!!
Thanks so muchhhh
TJ
Toni J.
Cancelled order and refund not processed
The company canceled my order stating they didn't have the flowers in stock. They didn't even try to contact me to see if I wanted to select a different arrangement, they had my phone number and my email from my order, as I received confirmation within minutes. I received an e-mail from the customer service representative stating they would refund my full amount within 5 days. I called a week later inquiring as to the refund, and was told it would be processed the next day. I still have not received the refund, and it has been an additional 5 days. Very disappointed!!!
Response from Baby Blue FloristMay 31, 2023
Hello Toni,
Our cancellation is our contact to you to allow you to select another product. For each product we need you to repurchase.
Please check your bank as the refund is there and Im sending you another receipt direct from the bank. Please look for Baby Blue Florist.
If you had reordered we would have been happy to work hard to get the flowers you wanted.
Thanks so muchhhh
MA
Marvin
Terrible experience with this company
I ordered flowers on May 16th, I was contacted saying they were out of what I ordered. I was then told I would be refunded, still no refund and this is the 27th. I contacted them 4 times and they emailed back 1 time and said it’s been refunded contact your bank, I have did this and still shows no refund status. Now they’re ignoring my emails and I called them and the manager just tells me it’s been refunded, nothing else he can do. Very disappointed with their service and will not be returning for any future ordering.
What more review do you need, I ordered flowers for my wife and they told me over email that the ones i ordered were out, they said they were going to refund me and never did.
Thank you
Response from Baby Blue FloristMay 29, 2023
Hello Marvin
Thank you for explaning everything so nicely to us and I have to be honest to say we are wrong in your case. We absolutely did not do the right thing. Our agents did not follow up correctly and we made a mistake with you.
I will make sure that person does not work here anymore because our culture here is not like thissss. I read your emails and the person responsible did not reply to you...
Also I want to thank you because these types of reviews help us improve our customer experience and non caring employees must be removed from our in houseculture immediately.
Your refund is now in your account. Again sorry and thank you for your gentlemen way to explain our big mistake
KM
Katharine M.
This company is a SCAM
This company is a SCAM. I ordered flowers for a friend’s birthday and spent 90.00. And less than an hour later I received an email indicating that my order was cancelled because the florist did not have the flowers I ordered and they didn’t know how this had happened. Same story they tell everyone apparently. They told me I was going to be issued a full refund within 3 business days; and that was TEN days ago. STILL NO REFUND. I am calling my bank! DISGUSTED.
CF
Cybercrime F.
Fraudulent Florist
Fraudulent Florist. We had the exact same thing happen. Ordered flowers and almost immediately received this email: "I want to let you know that your order has been cancelled because the florist in that area did not have the particular flowers. Right now I am not sure as to why but I will research to make sure this never happens again. In the meantime, I have issued a full refund back to your credit card. The money should be back on your credit card in about 2 bussines days or earlier, depending on your bank’s policies."
16 days later, no sign of refund. This is 100% a scam company. Have reported to every government, law enforcement and cybercrime agency and will continue to do that, so it can be shut down immediately. I encourage others to do the same.
TE
Teresa
They don’t even deserve 1 star
They don’t even deserve 1 star . I ordered flowers for a relative in the hospital. I paid the $60.00 and minutes … yes minutes later they sent me an email stating those flowers weren’t available and they were refunding my money. They never refunded me . So I emailed them n they said they would look into it . Again they still have not refunded me . Luckily for me I have printed out all emails . I e screen shorted them as well and saved the original emails . So tomorrow I will file a dispute with my bank . And I’ve screen shotted these reviews and printed them out as well . So I can fax it ALL to my bank . Obviously they’re a scam . And Tuesday I will contact the Better Business Bureau .
BUYER BEWARE ! THIS FLORIST IS A SCAM !!!! It seems that they only have have 1 good review . And by seeing all of these bad reviews on must question if the good review is actually not real . Send receipts of a refund does not actually mean a refund has been issued … I’ve checked with my bank twice and I can see on my online account no refund was ever posted and they actually charged me AFTER they cancelled. Someone on one of these reviews also mentioned reporting it to the FBI… I’m definitely going to look into that as well. I’m not just going away until I actually receive a full refund ! And I’m going kick up a lot of dust until I do get a full refund ! I will update this post later today …
I would also like to add .. I’m disabled n unable to work any more . I’m very sick . I now live off of my disability so I don’t have money to just throw away . I have medications to pay for .. treatments and drs too . So I don’t mess around with what little money I have . I’m like a terrier and I won’t let this gon. I cannot afford to . And I check my account several times a day . So if I say it’s not there … ITS NOT THERE ! Not even pending
UPDATE !!! I did contact my bank AS I SSID I WOULD . They did once again verify that this florist indeed DID CHARGE ME ! NO REFUND HAS BEEN SENT ! I did file a dispute … My bank advised me to cancel my debit card and order a new one .. because these places collect our information and they sell it ! So definitely file a dispute and order a new card and contact the better business bureau! Save any and all correspondence as well . It’s an added plus ! I ordered from FTD after BBF cancelled. And my daughter received them on time and loved them . I will update info as I have new info.
UPDATE …..
Today May 29th I was charged for the flowers that never was sent out on May 17th I believe . In response to BBF’s response… I just checked with my banks 24/7 customer service and they reassured me no refund has been initiated . But of course I already knew that . I will get a text message plus I check several times a day . And I see by all the other reviews that BBF responds to all reviews exactly the same .. almost word for word ! And there’s way more than A FEW bad reviews ! THEY ARE ALL BAD EXCEPT ONE !!!! Tomorrow im calling the better buisness bureau.. and I encourage everyone else to do the same if you’ve had a bad experience.. same all emails and correspondence. I printed all of mine out as well ! And definitely file a dispute with your bank . They will insure you get your refund and they will also look into the matter . Contact every one you can … I am posting everything on my Facebook as well. I will continue to post updates as I have them ..
Response from Baby Blue FloristMay 29, 2023
Hi Teresa,
I have looked personally and your refund has been succesful. Please check your bank.
I want to tell you that we send thousands upon thousands of orders and yet we only have a few reviews here. Our service is industry leading but we also cannot be perfect all the time.
I think sometimes people see a few reviews and they panic not understanding we are a national retailer and you are in good hands with us!
Please do not stress and check your account again today
AV
Abraham V.
Scam / Estafa
It is a total scam company, as soon as you make the payment, they send you an order cancellation email with the commitment to reimburse you within 2 days, when you call they send you a false refund receipt with pending value to your email refund and you never receive that payment, they are scammers, I don't know how TRUSTPILOT keeps it on its platform and how GOOGLE has it positioned among the first options in its search engine.
It is a total scam, at the time of writing this email I have not received my money.
06/01/2023
10 days later I received my money with the help of the TRUSTPILOT platform
Es una empresa de estafa total, tan pronto realizas el pago, te envian un email de cancelacion de la orden con el compromiso de reembolsaste a los 2 dias, cuando llamas te envian a tu e-mail un recibo de reembolso falso con valor pendiente a reembolso y nunca recibes ese pago, son unos estafadores, no se como TRUSTPILOT lo mantiene en su plataforma y como GOOGLE lo tiene posicionado dentro de las primeras opciones en su motor de busqueda.
Es una estafa total, al momento de escribir este e-mail no he recibido mi dinero.
06/01/2023
10 dias despues he recibido mi dinero, con la ayuda de la plataforma TRUSTPILOT