Nicky R.
Disappointed
Order did not arrive in time and a very bland email received claiming my package was returned due to an incorrect address (no other packages ordered to the same address have ever had issues) and putting the onus on me to rearrange delivery. I have had to ask for a refund (none has been offered yet). These are expensive dresses. Exceptionally disappointed as they were for my daughter's birthday party.
Response from BABEYONDJan 15, 2026
Dear Nicky, We sincerely apologize that your order did not arrive on time for your daughter’s birthday party. We understand how frustrating this must have been, given how important the occasion was. Please accept our deepest apologies, along with our warmest wishes for your daughter's birthday. We hope her celebration was filled with joy and wonderful memories. According to the carrier, there was an issue with the delivery address, which caused your package to be returned. For situations like this, we must rely on the carrier’s guidance and cannot directly intervene in the delivery process. That said, we take full responsibility for this service issue and sincerely apologize for the inconvenience and the impact it has had on your plans. Regarding your refund, we processed it on January 14, 2026, and should be reflected in your payment account. Please check your account to confirm. We always strive to provide the best customer experience, and we sincerely apologize for falling short this time. We truly hope to have the opportunity to serve you again in the future and provide you with a much more positive experience. Warm regards, BABEYOND Customer Service Team