BABEYONDReviews of babeyond.com

Response from BABEYONDNov 6, 2025

Hi Georgeann, We are so sorry to hear that two items from your order have not arrived. We completely understand how upsetting this must be and feel terrible that this happened. After checking your order, we found that the second package was delayed due to customs inspection. Our sincere apologies for this unexpected delay. Our customer service team has already reached out to you regarding a return and refund, so please check your email inbox. We are very sorry for the inconvenience caused by this shipping delay. Thank you so much for your patience and understanding, and we truly hope to provide you with a much smoother experience in the future. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDNov 6, 2025

Hi Nancy, We’re very sorry to hear that the dress did not meet your expectations. We completely understand how disappointing it must feel when an item does not look or fit as expected. Regarding your return and refund request, we have already approved it on October 20 and sent a confirmation email to the address used for your order. It’s possible the message was missed, so we have just resent the return instructions to you. Please check your inbox or spam folder. Once we receive your returned item, we’ll inspect it right away and issue a full refund as soon as possible. Also, we sincerely apologize for the issue where the dress looked different from the pictures due to a sewing error. This is never the standard we aim for. We’ll review this style again to make sure every dress meets our quality standards and matches the images shown on our website. Thank you for bringing this to our attention and helping us improve. Thank you so much for your patience and understanding. We truly value your feedback and hope to bring you a much better experience next time. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDNov 6, 2025

Dear customer, Hope you are doing well. We’re truly sorry to hear that the item didn’t fit as expected. We completely understand how disappointing that can be, and we’ll review this style carefully to make sure the sizing information is accurate. Our sincere apologies for the trouble and extra effort this brought you. Our customer service team has already reached out to you via email to assist with the return and refund process. Please check your inbox for further details and follow the instructions provided. For any future orders, if you ever encounter a similar situation, please rest assured that, except for any products designated on the site as non-returnable, we accept returns in their original condition within 14 days of delivery. Thank you so much for your patience and understanding. We truly appreciate your support and hope to bring you a much better experience next time. Warm regards, BABEYOND Customer Service Team