Same story with a lot of the rewiews in here unfortunately. I requested to return my item for a refund. I then received an email several days later informing me that they don't accept returns from Australia and instead offered a 50% refund. This against what their own return policy states and is deceptive practice. They then offered me 60% which still leaves me out of pocket.
It would be better for me to pay for the minimal return postage and receive my full refund as advertised on their website.
I have replied saying that I would like return shipping details and instructions as per their policy.
Stopped responding to my email requesting return details - no response. Lodged Afterpay dispute.
Stay away from this company.
MJ
Marilyn J.
attempted to return a purchase well…
attempted to return a purchase well within required 14 days. Return was denied. totally disappointed. requested returns within 14 days should give customers options of return or future credit . I initially love the fashions. dress was too small therefore Im stuck with a garment I cant use also cant size up.
your return policy does not build repeat, new customers and is awful return policies. I will not recommend anyone to purchase from your website nor i will not purchase from Babeyound because your company is a scam. Marilyn Jackson
Response from BABEYONDOct 21, 2026
Dear Marilyn,
We are truly sorry to hear about your experience and completely understand your frustration.
We’d like to let you know that we were unable to locate a return request from your order on our end. Our customer service team will be reaching out to you directly via email to look into this and find the best solution for you.
We hope to resolve this for you as soon as possible.
Warm regards,
BABEYOND Customer Service Team
LA
Laura
Don't accept returns from UK
Having filled out the returns form on the website, I then received an email several days later informing me that they don't accept returns from the UK and instead offered a 50% refund, as if they are doing me a favour. This is NOT mentioned anywhere in their returns policy, so if you are like me and base your decision to buy on being able to return it, do not because the return policy is misleading.
I am waiting to hear back from their customer support team on how to resolve this.
Response from BABEYONDSep 24, 2026
Dear Laura,
Thank you for your feedback and we sincerely apologize for the confusion this has caused.
We understand how important a smooth return experience is. The partial refund option was offered as an alternative to avoid the cost of international return shipping, but it is never our intention to make this feel like the only option. We are always happy to arrange a full return and refund for our customers.
We're pleased to confirm that your return and refund have been approved. Please don't hesitate to reach out if you need any further assistance.
Warm regards,
BABEYOND Customer Service Team
CA
carissa
inept customer service
I live in a small mountain town that does not have usps home delivery. Everyone who lives here has to pick up packages at their p.o. box. So when we order something we have to contact the shipper and ask if they are sending ups, fedex or usps. If they are using the latter, we tell them to ship to our p.o. box. Babeyond customer service just refused to change the address. The told me to be rest assured that the street address would work. I went back and forth with them 4 times before the label was created and each time their answer was more and more ludacris - not listening to what i was saying. I have never been so flabbergasted. I am not sure what the issue was, there shouldn’t have been one at all, but now I have to try and get usps to not return to sender upon arrival, which is incredibly hard to do since they are so busy. I will never order from this company again.
update in response to babebeyonds response: it is now being returned to sender, you have still not updated the address. i have emailed you a photo of the package tracking as it is clearly being shipped back.
Response from BABEYONDSep 24, 2026
Dear Carissa,
We are truly sorry for the frustration this experience has caused.
For USPS shipments, we generally recommend providing a full street address to ensure the smoothest delivery experience. We understand however that every situation is different, and we regret that our communication did not better address your specific needs.
We are actively monitoring your shipment and will do our best to ensure it arrives safely. Should there be any issue with delivery, please don't hesitate to reach out and we will make it right for you.
Warm regards,
BABEYOND Customer Service Team
BF
Barbara F.
I ordered a dress and payed for…
I ordered a dress and payed for expedited shipping fees. Dress nevet arrived for my costume party. Im pending reimbursment for dress and shipping fees.
Response from BABEYONDAug 6, 2026
Dear Barbara,
We are truly sorry to hear that the dress did not arrive in time for your party. We completely understand how disappointing that must have been.
We can confirm that a full refund including the shipping fees has been processed for your order. We hope this has been resolved to your satisfaction, and we sincerely apologize for the inconvenience caused.
Thank you for your feedback. We will continue working to improve our delivery and service experience.
Warm regards,
BABEYOND Customer Service Team
HC
Heather C.
Lacking customer service
The dress I ordered did not fit well and the return process has lacked any sense of customer service. I paid to return the ill-fitting item and to add insult to injury, it has been a month since my return has been approved, the item has been sent and no credit has been forthcoming. I have sent multiple inquiries to no avail. I will not shop with this company again.
Response from BABEYONDJun 30, 2026
Dear Heather,
We are truly sorry for the long wait on your refund — this is not the standard of service we hold ourselves to, and we completely understand your frustration.
We sincerely apologize for the delay, and even more so that your follow-up inquiries did not receive the timely responses they deserved. A month is far too long, and we take full responsibility for this.
We'd like to let you know that your refund has now been manually confirmed and processed — please keep an eye on your account for the incoming amount. We apologize that a system delay on our end contributed to this wait.
Once again, we are deeply sorry for the inconvenience this has caused. We hope to have the opportunity to restore your trust in BABEYOND.
Warm regards,
BABEYOND Customer Service Team
CJ
Christina J.
Laughable Customer Service
As long as nothing goes wrong, this company is great. Keep in mind that their sizing is not entirely accurate so size up.
When something goes wrong, it will be nearly impossible to resolve. Customer service is slow, shipping is slow, and of 3 packages in my order, one was never given to the shipping partner and it has not been a months long process trying to get a refund for items that were never received.
The quality is meh, nothing better than what you could get from Amazon, but with a much more complicated return policy and horrible customer service.
Response from BABEYONDMay 11, 2026
Dear Christina,
We are truly sorry for the bad experience and the stress this has caused you. We know how upsetting it is to wait for a package without getting a clear answer, and we sincerely apologize for the delay in our response and the time it took to resolve your refund. You deserved much more care and far better communication from us during this process.
We are deeply sorry that we failed to inform you of the logistics issue as soon as it happened and didn't step in quickly enough to fix it. We realize that our silence and the slow resolution only added to your frustration, and we take full responsibility for that lack of efficiency.
Please know that we have now processed a full refund for the items that didn't reach you—please check your account for the update. We are truly grateful for your honest feedback, as it helps us realize where we need to improve our shipping oversight and response times to ensure we do better.
We sincerely apologize once again for letting you down. We hope to have the chance to provide you with a much happier experience in the future. If you have any other concerns, such as questions about sizing, returns, or exchanges, please don’t hesitate to reach out to us at [email protected]. We are committed to providing you with the attentive and quick service you should have received from the start.
Warm regards,
BABEYOND Customer Service Team
AB
ANNA B.
Do not buy- could be a scam.
I ordered a dress from this company 3 weeks ago. My order was supposed be delivered within 6-9 working days (about a week ago). I needed the dress for yesterday and because it didn't arrive on time I had to spend even more money to buy a back up.
And where is the dress? Still somewhere in China, assuming of course that the dress actually existst.
I can't believe that it's been 3 weeks and they haven't even despatched it.
Response from BABEYONDApr 10, 2026
Dear Customer,
Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience this delay has caused.
We have located an order matching your details, and our records show that during the shipping preparation, we noticed the delivery address provided was incomplete, specifically missing a house name or street number. To ensure the dress reached you safely and wasn't lost in transit, our team paused the shipment to verify these details.
Our customer service team ([email protected]
) has reached out multiple times since March 16th to request confirmation of the address. But we did not receive a response, we were concerned that our messages may have been filtered into your spam folder. After noticing your recent review, we followed up again on April 7th to provide a solution, but have still not heard back.
To help resolve this matter, please contact us directly at [email protected] so we can assist you with the next steps.
Thank you for your feedback, and we sincerely apologize again for the inconvenience caused. We look forward to hearing from you so we can make things right.
Warm regards,
BABEYOND Customer Service Team
