BABEYONDReviews of babeyond.com

Response from BABEYONDOct 21, 2026

Dear Bo, Thank you for your honest feedback and we are truly sorry for the disappointing experience. The packaging you received is absolutely not the standard we hold ourselves to, and we sincerely apologize that it fell so far short of your expectations. Packages can sometimes be affected during transit, and we are sorry this happened to yours. Thank you for taking the time to share this with us — your feedback genuinely helps us improve. We will be strengthening our packaging and quality checks going forward. Our customer service team will be reaching out to you via email shortly to make things right for you. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDMay 28, 2026

Dear Jamie, Thank you for sharing your feedback, and please accept our sincere apologies for any aspect of this experience that fell short of your expectations. We are glad to hear that the dress itself was exactly as pictured, but we truly regret that the fit did not work out for you and that the return process took longer than anticipated. We would like to clarify that your return package has been received and your full refund has been successfully processed. Typically, refunds take about 3 to 7 business days to reflect in your account, depending on your bank's standard processing times. Please rest assured that all eligible returns are always fully processed and refunded. Thank you for your patience and for updating your review to let us know you received the funds. Your experience helps us look into ways to speed up our processing. If you have any further questions or need help checking your transaction details in the future, please don't hesitate to reach out to us at [email protected]. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDMar 27, 2026

Dear Sharon, Thank you for sharing your experience. We’re delighted to hear you love the look of the dress, and we sincerely apologize that the fit wasn’t perfect, appreciating the extra effort you took to style it. We tried to locate your order but weren’t able to find it. Based on the size details you shared, this dress was made using our older sizing system, which classified sizes simply as Small, Medium, and Large. Currently, most of our styles follow a standard US sizing system, with more size options and detailed measurements, allowing for a more precise and comfortable fit for a wider range of customers. We’re truly sorry that the dress did not fit as expected due to the limitations of the older sizing system. If you would like to return it, please feel free to contact us at [email protected], and we’ll be happy to assist you to make things right. For future reference, if you ever have questions about sizing or style before ordering, you’re welcome to reach out to us anytime. We’re always here to help you find a dress that fits just right. Thank you again for your feedback. It helps us improve and better serve everyone who shops with us. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDJan 13, 2026

Dear customer, We are truly sorry for the frustration and disappointment this situation has caused, especially as you were preparing for an important event, and apologize for the delay in responding over the weekend. Regarding your order, we would like to clarify that all items were shipped, but they were sent in separate packages. Unfortunately, this separation may not have been clearly reflected in the delivery update you received. Our customer service team has already reached out to you with the specific details regarding the necklace shipment and next steps. Please check your inbox, including your spam folder, for our latest message so we can assist you as quickly as possible. We sincerely apologize for the inconvenience and any confusion caused. Your experience is important to us, and we appreciate your patience while we work to resolve this matter. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDNov 6, 2025

Hi Patricia, Thank you so much for your feedback and for sharing your experience with our products. We’re thrilled to hear that the dress and gloves fit beautifully and that you like them. We are very sorry to hear about the issue with the headband. Providing the best experience for our customers is always our goal, and this is certainly not what we intended. All of our products go through strict quality checks before leaving our warehouse, so this may have been caused by unexpected pressure during shipping, which loosened the rhinestones. Your feedback is very valuable, and we will work on improving our packaging to ensure products arrive in perfect condition. In closing, we wish you a wonderful performance and will do our best to provide you with an even better experience next time. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 31, 2025

Hi Lisa, Thank you so much for taking the time to share your feedback. We truly appreciate your suggestion about offering more petite-friendly options, and we’ve already passed it along to our product team to help us design more inclusive styles that better suit the needs of all women. While we work on that, we’ve selected a few dresses that are well-suited for petite women. You can explore them here: https://www.babeyond.com/collections/petite-dresses Your feedback truly helps us improve and serve our customers better, and we hope to have the chance to provide you with a piece that fits you perfectly in the future. Warm regards, BABEYOND Customer Service Team