BABEYONDBABEYOND is listed under Clothing & Underwear.
BABEYOND (babeyond.com) has 193 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Crystal
Customer service went above and beyond
Response from BABEYONDJul 16, 2026
Dear Crystal, Thank you so much for your kind words! Making every customer happy is what we always strive for. Thank you for choosing BABEYOND — we hope to see you again soon! Warm regards, BABEYOND Customer Service Team
Liset A.
dresses are beautiful and unique and always get many compliments, I use them onstage. also anytime I have any issues with anything there is always a quick answer, personal and effective with their customer service. much appreciate this company and their beautiful creations and trustworthy customer service.
Response from BABEYONDJul 14, 2026
Dear Lissette, Thank you so much for your kind words — hearing that our dresses have brought you compliments on stage truly makes us so happy! We're also really glad to know that our customer service has been helpful and responsive whenever you needed us. Ensuring every customer feels heard and supported is something we are truly committed to, and we always strive to make sure every shopping experience ends on a positive note. Thank you for your continued trust and support. We look forward to being with you for many more performances to come! Warm regards, BABEYOND Customer Service Team
Cheri H.
I have bought several flapper style dresses and they have all been incredible. They are true to size and extremely well made. I teach Roaring 20s line dancing for events and share your site with all of my clients.
Response from BABEYONDJul 14, 2026
Dear Cheri, Thank you so much for your continued support — knowing that every dress has lived up to your expectations means everything to us! We love hearing that you teach Roaring 20s line dancing and that you've been sharing BABEYOND with your clients. We hope every event is a wonderful one! We look forward to being a part of many more occasions with you. Warm regards, BABEYOND Customer Service Team
Theresa G.
I bought a dress from Babeyond and it arrived in record time. The problems I had were that the dress was used. It had a few stains and a thread was pulled. I was offered a discount to keep it or order a new dress. I opted for a brand new dress. The new dress arrived with a slit in the package and of course the dress was ruined as well. I was offered to send both dresses back for a full refund, shipping at my expense or keep both and receive a 30pct discount. So I opted to keep the dress and paid around 30.00 for 2 ruined dresses. I figured shipping would be around the same or more. They have beautiful stuff, but there policies for damaged items is lacking. I should have not had to pay to ship a ruined dress/dresses back.
Response from BABEYONDJun 30, 2026
Dear Theresa, We are so sorry to hear about your experience — we completely understand your frustration and we sincerely apologize for the disappointment this has caused. We regret that the first dress arrived with stains and a pulled thread, and we are even more sorry that the replacement arrived with a damaged package that affected the dress itself. This should never have happened, and we take full responsibility for both the product quality and the packaging that failed to protect your order. As the damage was caused during shipping, this is not something you should have had to bear. We have processed a full refund for your order — please allow a few business days for it to reflect on your account. Thank you for your valuable feedback. We will be taking this seriously — strengthening our quality inspection process and working closely with our shipping partners to ensure every order arrives in perfect condition. We truly hope to have the opportunity to do better for you in the future. Warm regards, BABEYOND Customer Service Team
Heather C.
The dress I ordered did not fit well and the return process has lacked any sense of customer service. I paid to return the ill-fitting item and to add insult to injury, it has been a month since my return has been approved, the item has been sent and no credit has been forthcoming. I have sent multiple inquiries to no avail. I will not shop with this company again.
Response from BABEYONDJun 30, 2026
Dear Heather, We are truly sorry for the long wait on your refund — this is not the standard of service we hold ourselves to, and we completely understand your frustration. We sincerely apologize for the delay, and even more so that your follow-up inquiries did not receive the timely responses they deserved. A month is far too long, and we take full responsibility for this. We'd like to let you know that your refund has now been manually confirmed and processed — please keep an eye on your account for the incoming amount. We apologize that a system delay on our end contributed to this wait. Once again, we are deeply sorry for the inconvenience this has caused. We hope to have the opportunity to restore your trust in BABEYOND. Warm regards, BABEYOND Customer Service Team
Laurie
I returned everything. It was nice but didn’t look good on me. I never used. Received confirmation you received it on June 5th. It’s now June 22nd and still never received my refund
Response from BABEYONDJun 23, 2026
Dear Laurie, We are so sorry for the long wait on your refund — we completely understand how frustrating this must have been. We also regret that the items weren't the right fit for you. While our standard refund timeline is 3–7 business days, occasional delays can occur during processing, and we sincerely apologize that yours took much longer than expected. We're pleased to let you know that your refund has now been manually processed and is on its way. Please keep an eye on your account for the incoming amount. Thank you for your patience throughout this process. We truly hope this experience hasn't discouraged you from giving BABEYOND another chance in the future. Warm regards, BABEYOND Customer Service Team
Robin S.
Well-made products. Excellent client services. On-time delivery. Added advantage: cuts appear to be true to size. The sizing chart is informative and the site responds to questions rapidly. Tip: Knowing that products are manufactured in China, I assumed that sizes were smaller than equivalent European sizes (despite the size chart). So, for a snug 44 or generous 48, I decided to order a 3XL, as I usually do for most Asian-made garments. It was huge! I had it taken in rather than returning it (because it was for a stage performance, no time to exchange). And it was really well-made enough to have the alterations done. The lining is also true to size. I also purchased a 1920's head band (worn across the forehead). It was great and well-made as well! I would not hesitate to order again if I have the opportunity.
Response from BABEYONDJun 26, 2026
Dear Robin, Thank you so much for this detailed and thoughtful review — it truly made our day! We're so glad to hear that you're happy with the quality, delivery, and our customer service. These are things we genuinely care about, and it's wonderful to know they made a difference in your experience. On the sizing — we appreciate you sharing your thought process! Our size chart follows US sizing in inches, with detailed measurements including bust, waist, hip, and dress length for each product, along with fabric stretch information, to help find the most accurate fit. We hope next time the chart guides you to your perfect size! We're also thrilled you loved the headband — it's a great finishing touch for any 1920s look! Thank you again for your kind words and for choosing BABEYOND. We truly look forward to your next order! Warm regards, BABEYOND Customer Service Team
Sam R.
Shipping was fast and efficient - the items I ordered were all of wonderful quality! I would definitely purchase from them again!
