Laura
Don't accept returns from UK
Having filled out the returns form on the website, I then received an email several days later informing me that they don't accept returns from the UK and instead offered a 50% refund, as if they are doing me a favour. This is NOT mentioned anywhere in their returns policy, so if you are like me and base your decision to buy on being able to return it, do not because the return policy is misleading. I am waiting to hear back from their customer support team on how to resolve this.
Response from BABEYONDSep 24, 2026
Dear Laura, Thank you for your feedback and we sincerely apologize for the confusion this has caused. We understand how important a smooth return experience is. The partial refund option was offered as an alternative to avoid the cost of international return shipping, but it is never our intention to make this feel like the only option. We are always happy to arrange a full return and refund for our customers. We're pleased to confirm that your return and refund have been approved. Please don't hesitate to reach out if you need any further assistance. Warm regards, BABEYOND Customer Service Team