BABEYONDReviews of babeyond.com

Response from BABEYONDOct 21, 2025

Hi Christy, Thank you for taking the time to share your feedback. We’re truly sorry for the experience you had with your second order, and we completely understand your disappointment. Your comments on fit and fabric have been shared with our production team to help us improve. We’ve also reviewed your return — it was successfully processed and refunded on October 20. We apologize again for the inconvenience this has caused and truly hope to provide you with a smoother experience in the future. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 21, 2025

Hi Shannone, We sincerely apologize that your order did not arrive on time and has affected your event plans. Regarding your order, the items were shipped in two separate packages. The second package experienced an unexpected delay and was delivered on October 20. We have also approved your return request, and once the returned items are received, we will issue your refund immediately. Please keep an eye on your email for further updates. We deeply regret the inconvenience caused by the shipping delay. Please be assured that we are taking steps to improve our logistics process to ensure a smoother and more reliable experience in the future. Thank you very much for your patience and understanding. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 21, 2025

Hi Jeannie, We sincerely apologize for the unpleasant shopping experience this delay has caused. Due to the recent peak in international shipping, some packages experienced unexpected delays. After reviewing your order, we can confirm that it has now been delivered. We also regret that the delivery took longer than expected. As a gesture of apology, the expedited shipping fee you paid was refunded on October 20. Furthermore, to help prevent similar issues in the future, we are working closely with our logistics partners to enhance delivery efficiency and reliability. Thank you very much for your patience and understanding throughout this process. We truly apologize for the inconvenience caused and remain dedicated to providing you with a smoother experience in the future. Warm regards, BABEYOND Customer Service Team