BABEYONDReviews of babeyond.com

Response from BABEYONDOct 29, 2025

Hi Elaine, Hope you are doing well. We’re truly sorry for the inconvenience and disappointment caused by the delay in receiving your dresses. Due to an issue with the delivery address, we did not identify the problem in time, which unfortunately resulted in the delay and caused you to miss your important event. We completely understand how frustrating and disruptive this must have been. We have received your return request and it has already been forwarded to the relevant team for priority handling. Please keep an eye on your email for updates regarding your refund. We sincerely apologize again for the inconvenience and truly appreciate your patience and understanding. We hope to have the opportunity to provide you with a better shopping experience in the future. Warm regards, BABEYOND Customer Service Team

Response from BABEYONDOct 24, 2025

Dear customer, Hope you are doing well. We’re truly sorry to hear about your experience and understand how disappointing this must have been. After reviewing your order, we found that a discount of $20.70 was applied at the time of purchase. Since discounts are not refundable, we only refunded the amount you actually paid. Additionally, under our current return policy, customers are temporarily responsible for return shipping. We hope you’ll understand. Regarding the photos, we have restored the clothing to its original appearance, but please note that lighting and scene settings may cause slight differences. For the most accurate view of our products, we recommend checking our white background images and model photos for future purchases. We sincerely apologize again for the inconvenience and hope to provide you with a better experience in the future. Warm regards, BABEYOND Customer Service Team