Kaitlyn L.
Excellent Customer Service!
Ronald helped me with my purchase of a diamond ring, and he was incredibly patient and nice to work with. I originally selected a solitaire diamond ring, but realized the J color was more yellow than I wanted. I was able to return the diamond and the ring setting with their prepaid shipping and exchanged it for an F color diamond and a different setting. I actually ended up returning the setting twice because I was looking for a lower setting to prevent snags, and B2C accepted the exchanges, no questions asked. When I selected the second diamond, I asked Ronald for a 10X picture and ASSET image of the diamond to help me in my selection; they weren't able to provide the ASSET image because the diamond was located in a lab without the imaging set-up but they did send the 10X close-up image which helped me see if there were any significant inclusions that would potentially prevent it from being eye-clean. I am thrilled with the final ring! It took about 5-7 business days to set the diamond but they shipped it overnight when it was completed. I found the diamond prices on B2C to be the most competitive compared to other online stores like James Allen, Blue Nile, etc. However, you should do your homework to make sure you get what you want. FYI, prior to making any diamond purchases, I highly recommend you read beyond the 4Cs from pricescope. For example, I learned that for higher clarity diamonds like the F color I was looking at, you want a diamond with no or faint fluorescence as it may make the final diamond appear cloudy. Furthermore, the proportions of a diamond are incredibly important. The HCA tool helps you weed out some of the bad ones, but I wouldn't go by this one alone.


