azova.com Reviews | Read Customer Reviews of azova.com

azova.com Reviews | Read Customer Reviews of azova.com

azova.com reviews

432 approved reviews, newest moderated first

Barbara Z.
Feb 5, 2022
Horrible
Horrible! Was on the phone with Customer Service and never got issue resolved. Was put on hold 4 times and agent couldn't answer my questions. Thought it sounded like a great product even though it was expensive. Bought on/go tests for $55 each. Don't recommend.
Response from azova.comFeb 6, 2022
“Barbara, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback about our On/Go tests further. Also we deeply apologize that you were on hold for such a long time for a customer service agent, and your questions were not resolved. I would like to invite you to reach out to me directly at 844.692.9682 Ext 1062, and we can discuss your recent experience with us and see if there is anything I can do for you further. Thanks, AZOVA."
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Jaroslav
Feb 5, 2022
excellent technology!
excellent technology! Everything went very smoothly. I would recommend it to anyone.
Response from azova.comFeb 6, 2022
" Jaroslav, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
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Jenny
Feb 5, 2022
We had some technology issues but the…
We had some technology issues but the employee was fast to respond and fix the issue. The test was quick and easy. I recommend this to anyone who is traveling and needs quick results. I received my results within 20 minutes or less of my test being complete. Thanks Azova !
Response from azova.comFeb 6, 2022
" Jenny, Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. We are sorry to hear you had some technology issues, but we are thrilled to hear that our staff was quick to respond and help you resolve the issues. That is what we strive for! Thanks, AZOVA."
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Shane E.
Feb 5, 2022
This is a great service and the…
This is a great service and the employees are very helpful. I would recommend this to anyone traveling
Response from azova.comFeb 5, 2022
" Shane, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon."
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Sandra Z.
Feb 5, 2022
I had submitted 2 vaccine cards to be…
I had submitted 2 vaccine cards to be confirmed, the 2nd one didn’t get processed for 3 days. I had to reach out to customer service and THEY are the only reason this is a 4 STAR review. They were fast to respond and solve my problem.
Response from azova.comFeb 5, 2022
" Sandra, Thank you for the review! Your feedback about the vaccination confirmation process is much appreciated and helps our team improve. We are happy to hear that our customer service staff were fast to respond and were able to solver your problem! Thanks, AZOVA."
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Meggan F.
Feb 4, 2022
Convenient
Azova is helpful and convenient. The representative is friendly & thorough with all the instructions as well as the information you need. I appreciate the fact that I didn’t have to leave my home while the weather condition were bad in order to test for my flight.
Response from azova.comFeb 5, 2022
Hi Meggan, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
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Natalia
Feb 4, 2022
Thorough and helpful
I was impressed how thorough the process was. Got my test result for the travel when I couldn't get PCR test done because of inclement weather and centers closing. I used Ellume test kits and I found them to be annoying and not easy to use, but this has nothing to do with Azova, they use a bunch of different approved kits. I had a question before the test and tried using Chat feature of the website, but it wasn't working (they never responded via chat), but a phone call to the Support was answered.
Response from azova.comFeb 5, 2022
" Natalia, We are grateful that you took the time out to leave us a review. Your feedback about our chat feature helps us to improve service for everyone. Thanks, AZOVA."
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Barb S.
Feb 4, 2022
WE needed help getting our QR code
WE needed help getting our QR code. The gentleman that helped us ( I think his name was Troy) was extremely patient and stayed with us until we got to the end. He answered all our questions and was very polite and Patient. We Appreciated his help!!
Response from azova.comFeb 5, 2022
" Barb, Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. Thanks, AZOVA."
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