azova.com Reviews | Read Customer Reviews of azova.com

azova.com Reviews | Read Customer Reviews of azova.com

azova.com reviews

432 approved reviews, newest moderated first

John L.
Feb 7, 2022
Travel Peace
Toni was excellent. She helped guide us through the maze of control points. She was very clear on the instructions and guidance. We are far more comfortable now and feel like we can travel with more peace of mind. Outstanding customer service.
Response from azova.comFeb 8, 2022
" John, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Toni receives the recognition they deserve. Thank you again, John, have a great day! Thanks, AZOVA."
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Ric C.
Feb 7, 2022
Great service
Great service, friendly user platform. I was able to get vacc confirmed and digital QR code in minutes for my up coming vacation
Response from azova.comFeb 8, 2022
" Hello! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
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Diane W.
Feb 7, 2022
Horrible Preventable EXPERIENCE!
We had quite a bit of difficulty at Miami airport when checking into our flight to Grand Cayman. Several days prior, the flights had been changed so we needed to remake an appointment with on/go/Azova. I contacted the company and the gentleman I spoke to adamantly confirmed that the time for our second test on video was now good for the new times of departure and arrival. When we went to check in we were told the time was over the 24 hrs required. We had to dash across the airport with our luggage to be tested. It was an awful experience!! Luckily we made the flight.! The people who are doing this important job need to be very well trained and conscientious…. MISTAKES REALLY MATTER!
Response from azova.comFeb 8, 2022
" Diane, I apologize that you were not able to use your tests to travel. We would like the opportunity to investigate your feedback further. Please could you contact me directly at 844.692.9682 Ext 1062? We’ll work with you to resolve any issues as quickly as possible. Thanks, AZOVA."
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Chrisi B.
Feb 7, 2022
The process was quick and easy- perfect…
The process was quick and easy- perfect for travel to Hawaii
Response from azova.comFeb 8, 2022
" Chrisi, We are grateful for the time you took to leave a 5 star review. We are thrilled you found our testing process quick and easy! Thanks, AZOVA."
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Rene H.
Feb 7, 2022
Easiest most convenient way to test and…
Easiest most convenient way to test and travel with family and kids. You need internet or data, a bit of tech. knowledge, and its best to have and take the tests with you on your trip so you have them when you are ready to test the day before you fly home. Everything went off without a glitch. We will definitely use this option again.
Response from azova.comFeb 8, 2022
"Hello Rene! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
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Christiam García A.
Feb 7, 2022
Fast and easy but don’t go for the…
Fast and easy but don’t go for the Spanish language option! The customer service line was really helpfull!!! And I got my result in minutes!
Response from azova.comFeb 8, 2022
" Christiam, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, AZOVA."
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Timothy
Feb 7, 2022
This tech not quite ready for prime time.
Had multiple problems probably due to my ineptitude with technology. The proctor stayed with me through 7 video calls and got me through in the end. It would have been 5 stars had the tech been fool proof to begin with.
Response from azova.comFeb 7, 2022
" Timothy, We are grateful that you took the time out to leave us a review. Your feedback about our technology helps us to improve service for everyone. Thanks, AZOVA."
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Eugene W.
Feb 7, 2022
Had difficulty with uploading the photo…
Had difficulty with uploading the photo and having the chat box come up. Proctor was ae to get through it in spite of my difficulty in uploading. Several calls were returned to assure that I was set up properly. Elated that I was able to get through. Would recommend them..
Response from azova.comFeb 7, 2022
" Eugene, We are grateful for the time you took to leave a 5 star review. We are sorry to hear that you had problems uploading your photo I.D, but we are thrilled to hear that one of our proctors was able to help you complete your video observation. It means alot to us that you would recommend us to the community. Thanks, AZOVA."
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