azova.comReviews of azova.com

The person who did the video call never show her face we got the wrong results took us 2 hours to fix it and after the video call we star getting a lot of spam calls and text.

The testing website has major issues. Beware - the testing website will ONLY work on ipad, it WILL NOT WORK ON PC OR IPHONE. And you have to make sure the ipad does not go into standby at any point. or else you will be disconnected. I spent 30 mins trying to connect on both PC and iphone but it had A/V issues over 6-7 attempts. It could not pick up my microphone consistently on either device. I do zoom calls on iphone and PC all the time and never had these issues. The testing website sucks!!

I paid $10 for verification of COVID vaccine. On the PC it says verified, but on the mobile app it says it is not verified. I travel tomorrow and cannot use the application as intended despite the upgraded expense. Azova is a waste of time.

The worst site ever. It really just is a big waste of time. Don't use this site.

Received a message saying my vaccination records were confirmed, however in the app they show not confirmed and the Hawaii website says Azova has not confirmed my records. No response from Azova to this issue.

I signed up to fulfill travel preparation requirements to Hawaii. The set up was fairly straightforward. It allowed me to add my wife and two daughters. However only my vaccine credentials could be verified. Upon contacting the representative Was told that my wife would have to create a separate account and my daughters could be under my account. On further asking if both my daughters vaccine for Verification will definitely happen, I did not get a straight reply. The whole purpose of using you was to smooth and vacation experience. However, the effort was not worth it. This process needs to be a lot more smoother specially for families traveling together. Thank you!

This was awful. I specifically asked prior to ordering the Lucira test if this was valid for entry into Italy. I was doing a rapid test with under 24 hours before entering Italy (as required by the country when using a rapid antigen test). I took the test, it was not clear at the end how I was getting results because no one ever came back on the call. Then when I uploaded the results into Deltas fly ready app I received an email this is not a valid test. I have a response from the test company but cannot call now. I have tried to get a refund but they are telling me it is accepted for travel and I should call Delta airlines. It is up to me to ask delta for a refund. I did not pay Delta. I was a customer of Azova. They should refund and take it up with Delta. Really poor service. I will never use this again and I would suggest saving yourself the headache and hassle and find another company Communication with the representative is equally astonishing. After informing him I took the test, uploaded it and received a denial for that test here is what the agent wrote back "Sorry for the late response, we cannot issue a refund for the tests that were already used or rendered."

Ths process was simple enough right up until I tried to upload or connect to Hawaii. Then all of a sudden, my ID didn't seem to work or match. SO I paid $10 and all the work for nothing, just to have to do it all over again with Hawaii and hope that they will verify me at the airport.