Steve L.
Do NOT Trust !
Ordered a wedding dress that was guaranteed to be delivered in 3 to 6 days and paid expedited shipping to ensure it shipped even faster. Two weeks later the dress had not been shipped and three weeks later the dress which was supposed to be shipped from LA, Calif was actually shipped from China. A month later still no dress! They lie on the phone and will bait you on! DO NOT TRUST this CHINA company!
Response from AW BridalAug 21, 2025
First and foremost, we sincerely apologize for the frustrating experience you’ve had with your dress order—this is far from the service we strive to provide, and we completely understand your disappointment. We want to clarify that most of our dresses are made-to-order (both standard and custom sizes). This means each dress will be manufactured by our factory after an order is placed, and this production tailoring time is clearly outlined in the product listing. Under normal circumstances, the shipping time via expedited shipping service to U.S. customers is about 5 days. Regrettably, your order in May coincided with unexpected changes to U.S. customs clearance policies—a factor beyond our control that caused significant delays in delivery. To make this right, we would be happy to refund the full expedited shipping fee to you as a gesture of our sincerity. We truly value your trust and hope you’ll give us the chance to correct this experience.



