Marie
Beware of the return conditions!
Review updated on 20/09/2026: I ordered two bridesmaid dresses to try on a few months ago (230 euros approximately). They arrived OK but ended up not being the right fit so I sent them back, which was quite expensive, around 70 euros in postal fees. I gave customer service the tracking info and then waited, checking on it regularly. Both dresses (sent separately) soon got stuck at customs, but customer service did not seem worried so I waited some more... After several weeks, since there was no movement at customs, I sent a message again, and customer service processed a 50% refund for the first dress while we waited for everything to get released. However, it turned out that they actually meant for these 50% to be the final refund for this dress, and I could not expect to get anything more back on that dress... Almost four months after my return, both packages were still stuck at customs so I got in touch with customer service again, as I was still hoping to get a full refund for the second dress. I called them out on the return process being intentionally super hard and designed to make me give up on my money. They assured me it was not meant like that and quickly initiated a 60% refund on the second dress, which was supposed to be the end of it. However, the complete lack of getting back to me on their own and the fact that the return was not processed completely left me a bad impression: even assuming it was maybe all customs' fault, it really felt like they were waiting on me to get tired or bored of the situation (or to forget about it entirely, as they wouldn't even have offered any partial refund if I had not got back in touch with them after weeks and months without news). I left a review here reflecting this poor experience and customer service came back to me immediately with an offer to entirely refund both dresses, which they've done since. They were very kind il the emails the whole time, and since I did end up getting my money back, I've opted to update my review from 1 to 3 stars. Still, the fact that this resolution was so complicated to obtain and required some public complaining left me unsure about the commercial practices of the company. The final experience is positive (dresses gone and money back) but at the cost of a lot of time and stress, so I'd be careful when ordering there, and I would definitely recommend only buying stuff you're sure will be a good fit!