Avocado Green MattressReviews of avocadogreenmattress.com

My husband and just purchased the top of the line Avocado Green mattress and we paid for white glove delivery ($300). They brought the mattress in the house but would not remove our old one because of “COVID “. You can not speak to someone directly. You have to message them. No one has responded. This company is a joke! The stores that sell these mattresses do not have telephone numbers. They do state that you can return this mattress but when you can’t communicate with them how is that! Delivery men came into my house to put mattress on the bed but wouldn’t take old mattress away. How does “COVID “ make that possible when there actually in your house. Do not buy from them. We bought this mattress because it was rated number 1 in Consumer Reports. You can’t even trust them. This is ridiculous!

Deceptive, dishonest specs. I ordered the Eco Adjustable Bed Frame, advertised and marketed that it is made from 100% GOTS organic certified cotton, is OEKO-TEX certified, and made in India. Upon arrival, the federal mattress tag states it is not organic cotton, not OEKO-TEX certified, and made in Thailand. Avocado to date has not meaningfully addressed my concerns nor compensated me for the false, deceptive labeling. As many others have written, customer service is terrible, but also bizarre. They operate by email and instead of answering direct questions, they constantly defer and deflect to another "team." I insisted that a supervisor call me, and no one ever did. An assistant manager later emailed me, ignoring direct questions, again not addressing my concerns, and forwarding me misleading articles from other Avocado "teams" that do not speak to the dishonesty.

Currently at 3.5 years with my Avocado Green Mattress (queen). Noticed in last 3 months or so a fair bit of squishiness developing below my hip (side sleeper), which led to back pain. I am 6'2" and 185 lbs. I rotated mattress routinely. I took a few measurements to try and quantify this and this is what I got: When I put a 40lb kettlebell down where my hip normally sits while sleeping, it sinks 3 inches into the mattress from the plane of the bed. When I put the kettlebell in the middle of the mattress between where my wife and I sleep, it sinks down 2 inches. The overall sag of the mattress where I sleep is 1 inch when unweighted (line across the bed measurement). Basically the mattress has stopped supporting where I put weight on it. I think the measurements when weighted are a more accurate reflection of structural support than the unweighted sag line measurement. Thinking this mattress should remain supportive for more than three years, I submitted a warranty. Only took me 45 minutes to move the mattress to the floor, disassemble the foundation, and do all the measurements/pictures/forms they require! I was unfortunately denied since my sag was not 1.5 inches. The avocado warranty rep was not interested in my kettlebell measurements showing that the mattress stopped supporting weight. They said they would keep it open in case the unweighted sag gets to 1.5 inches. Well unfortunately my back health won't wait... So I went and bought a serta today from my local mattress store. Will not be buying Avocado again, and suggest you do not either.

Do not use this company. Unless you enjoy spending useless hours with fruitless online chats about your order on which you’ve spent several thousands dollars — that never ships — avoid this company. There is no telephone number to contact a human. Big.Red.Flag! 🚩

Loved this mattress when we purchased it 3 yrs ago. We rotated it per their instructions, but buyer beware! After 3yrs sagging on one side of queen mattress. They still want you to meet certain requirements and you must wait for their determination. After 3yrs no mattress should have an issue, especially this highly rated mattress. Would not recommend or buy again.

The company is not transparent. They have multiple statements on the website regarding shipping and delivery that aren’t true. You pay more for white glove service but they don’t tell you that certain items are not included. They also don’t properly inform you of the production AND delivery times. 7-10 days is not really the delivery time frame. These items are pretty easy to change on the website. The customer service rep was fully aware that I’m one of many customers who have called in confusion. You also receive a tracking saying that all products are coming in a shipment…also, not true. Only one item was arriving even though their expert shipping shows all items in the order are being shipped. What a messsss.

We are very satisfied with our purchase. The mattress is exactly what we had hoped for. Have been sleeping very well for the last month. Zero complaints other than the edges could be a bit stiffer but nothing that's a problem

The Avocado mattress is great and lives up to my expectations. Delivery problems did occur but Jami, Bianca, and Sundeep made things right. Wonderful product; wonderful people!! What more could you ask?!!