Avocado Green MattressReviews of avocadogreenmattress.com

Customer service team didn’t replace the wrong pillow I received. 2 different size and color! I don’t recommend to anyone.

Avacado Green Mattress has developed two surface ridge lines from head to toe. Warranty says one must rotate mattress for first six months. Since ridge lines have formed in head to toe orientation, rotating mattress would have zero effect in correcting this product failure. Also with mattress topper one cannot simply flip the mattress. Would not buy again even if replacement (under warranty) was free. An expensive experience for a mattress that was initially comfortable but is now very uncomfortable for both myself and my wife due to failed product performance.

I bought a queen sized avocado green mattress second hand for $1000 to save the environment and us some. I believed the company's repute would save me from bad surprises. Turns out it's not worth a farthing. What a waste of my money! This is a horrible sleep for my husband and me, 130lbs and 125lbs. I've woken up with a horrible back ache every morning for three weeks. It wobbles badly when one person moves, kicking the other awake. We could live with that. Much worse, the springs are so different from one another! One side seems ok - my husband's. On my side, some POKE and some SAG and there's this kink with a ridge right along the center - so it pushes me into the saggy regions. I've slept on bare tatami mats (think: cozy floor) quite comfortably. This mattress, however, is just unacceptable. The seller is tidy, single and less than 120lbs, but moves into furnished. She's bought it 15 months ago. It looks brand new. She must have slept on the better side and never noticed. I called CS to find out if something's broken or if this is normal, and to find out what's to be done. First, I'm told to just buy their topper. On insistance, I am told the "guarantee" only applies to the original shipping address (I can ask the seller to handle replacement, but they don't live here any more); then I'm laughed at and, finally, given the silent treatment by a supervisor. What a perfectly horrid experience! This is no spirit of sustainability, your money is all that counts here. I would fully recommend you run, not walk, from this company. There are alternatives with a spine that won't break trust like this mattress breaks mine.

Where to begin? So, I will keep it short and simple. The mattress is way too heavy, it had an odor, and it does NOT become softer over time. I tell you what don't ever have to have surgery and think your going to sleep on this extremely firm bed. It feels like your sleeping on a floor!

I had such a bad experience that I will never buy anything from them again, and am telling everyone I know not to either. I bought a pillow from them as a precursor to buying a mattress. The pillow I recieved was filled with black, hard foreign material, leaves, and fiberous pieces of husk, from improperly processed materials---Not the pure latex and kapoc, like Avocado claims and depicts on their website. Not only was a lot of this foreign material zipped inside of the pillow they sent, but there was a lot of it mixed into the extra filling, which can be seen though the clear plastic bag. I thought this would be a simple fix and a quick customer service call, which I placed within 24 hours of my package arriving. Instead, customer service sent me on a wild goose chase, and wasted nearly two hours of my life, after five different customer sevice reps, online and in-store customer service calls, sending multiple sets of pictures, and emails. It was a no brainer for them to just send me a replacement and take this one back. Instead, after doing all of the above and waiting patiently for a resolution for a few days, Avocadp expects me to take my own time to return the product, and wait for however many days to recieve a refund. I'm willing to bet they will try to automatically charge me for return shipping. surprised that Avocado is not able to provide a replacement of a pillow 8 paid for, especially after I wasted over an hour of my time on the phone dealing with this, taking pictures etc., and will now have to waste more of my time returning the pillow.   None of the photos on their website, of this pillo nor of the internal filling materials,depict hard black seeds, or other foreign materials, which all came in mine.  If the materials that fill their pillows are not processed correctly, which it seams is the case, given the volume of foreign objects mixed in with the stuffing, it does beg the question of whether or not it's safe for one to lie their head on for eight to ten hours per night, or how their other, more costly products, like their mattresses, are processed.  All around a disturbing, frustrating, and dissappointing experience.  Avocado clearly does not care about the customer experience, nor stand behind the quality of their products.   I'm reporting Avocado to the CSPC

I do not recommend the Avocado Green Mattress. I am 5'2 and weigh 120 pounds. It is too firm and without three additional toppers, I wake up numb across my shoulders and hips. I purchased the additional topper, and because of the firmness they sent me two more of the flimsy ones. Unfortunetly, due to a very stressful time around Covid and hope that I would love this new $1,000 purchase, I did not inquire to return the mattress in time. And tough luck, there are NO exceptions to help their customers. I don't know how people "love" this mattress. Take great caution if purchasing. And lastly, Avocado WILL NOT allow you to update reviews after a certain amount of time on their site. What are they afraid of?

I’m not one to write reviews but I would hate for others to experience what I’m going through with this mattress. I researched for at least a year and testing multiple mattresses prior to purchasing Avocado. I would give negative stars if possible. This bed DESTROYED my back, hips, shoulders, neck, basically my entire body. I have hundreds of dollars in medical bills now as I’ve had to work with a chiropractor and get imaging because the pain and symptoms I’m now having are so severe/debilitating. I almost went to the ER because the pain is that bad. It’s a beautiful mattress as far as “looks” but as far as comfort and quality, I’ve never experienced a mattress so uncomfortable and soft as if nothing is inside of it. You sit on the corner and there’s nothing to it. It’s confusing because majority of the reviews for the avocado green say it’s too firm. Customer service is not helpful either. They provided a topper free of charge however it is the flimsiest thing ever. It feels like it weighs 100 pounds but it’s got nothing to it and that’s supposed to be their firmest topper. Customer service has been made aware the severity of my symptoms and how unhappy and disappointed I am and continue to be of zero help. The process of having to return/exchange is an absolute nightmare I won’t even get into that here but from my experience, I cannot recommend this especially for the price. Thousands of dollars to wake up feeling like you’ve been beat with bat plus more money to fix the problems the bed caused. Also, the mattress reeks of urine… I can’t understand how a company can charge so much and then leave their customer hanging like this. It’s terrible. All around horrible experience.

We love all of our avocado products. We have 4 mattresses (all their green), pillows, protectors, and sheets. I’m honestly kind of shocked by these reviews. Zero smell at all. One thing we sent back, an alpaca topper, did smell like a barn at first but it quickly went away (mattress was better w/o it). As long as it isn’t god awful chemical new smell I didn’t mind it. So many of our friends also have these mattresses and we’ve never heard anything bad. That’s why we got the first one. Most everyone is fairly active/fit, but all shapes and sizes and seems to work. My husband has back issues from an old injury and now when we travel he realizes how bad other beds are, especially memory foam. We can’t say enough good things about our avocado and will never buy another brand, highly recommend!