Avocado Green MattressReviews of avocadogreenmattress.com

Very bad customer service. There is no way to call, and the online chat service wants me to wait for two hours. Sure - got plenty of time to stare at the chat box.... I have had two very straightforward issues: The first was to hold delivery until we return to town - that failed to happen and we had to have a friend come to the house to intercept the package before someone else took it. The second is to return an unused sheet order for refund. It's impossible to get that simple issue resolved. I am now in the two hour wait period. Amazing.

Good mattress but terrible, terrible customer service. Your order will be later than they advertise, period. You will not be able to get any information on how much later. I also ordered pillows that were meh. Same bad delivery and customer service experience. Ordered furniture that fell apart and was met by incompetent customer service. They kept asking me to send videos of it falling apart and then said they couldn’t open them and had zero idea of how to proceed with the smallest of obstacles that were entirely their fault. I felt like I was being trolled. Even their return process has extra steps other modern companies do not have. I wanted to love this company, but in this day and age companies need to realize that we’re busy people and can’t spend hours on all sorts of steps related to an issue. Make the process short and simple and you’ll have happy customers. I’m kicking myself for not shopping for a mattress on Amazon. They make even large returns simple and easy. In retrospect I wouldn’t pay what they charge for a business that is mismanaging their customer experience business.

I have rated a 3 because I have not yet received the product. But just wanted to state that legitimate publications like Consumer Reports and U.S. News & World Report and several others have rated their green mattress as the best you can buy. So if that is true then a little bit of lousy customer service can be tolerated. Because with Covid pretty much every company's customer service has gone way downhill. I will update when product is received

Horrible customer service. I don’t know what it is about these social media companies but everyone of them sucks at customer service. Especially ones based out of SoCal. Being from CA myself Avocado represents the “o well” attitude the rest of the state hates. I received and incomplete order Long shipping delays. Zero updates and no replies to emails. So good luck trying to get them to fulfill their satisfaction guarantee. One thing that brings me hope is they will no longer be able to claim made in America after Biden’s reform bill goes into effect. Avocado just puts imported material together and slaps an American flag on it. If i buy a puzzle from Russia but put it together in the U.S. is that puzzle made in America?

Ordered two king pillows on Nov. 30, 2020 as Christmas gifts for my daughter/son-in-law and credit card charged immediately. Website indicated pillows ship in 1-2 weeks. After weeks with no tracking I was told it was now 2-4 weeks. It is now Feb. 3, 2021 and they still cannot tell me when the pillows will ship. Why would they charge my credit card when they haven’t even produced the pillows yet? Customer service’s explanation changes every time I complain. I think over nine weeks is more than enough time to manufacturer a couple of pillows. I cancelled my order today and am now told it could take over a week to get my refund.

The customer service for this company is disappointing, the mattress are terrible quality and have started seeing a chiropractor. I’ve been reaching out to customer service for WEEKS and keep getting the run around, I want my 30 day trial to be honored and I want this mattress out of my house with my money back. If this proceeds I will individually reach out to every person complaining on these posts, find more, and file an action lawsuit. This is beyond upsetting and disgusting. SAVE YOUR MONEY!!!!! There are so many other organic companies that offer way better products and service. I feel as if I’ve been sleeping on a cardboard mattress.

They shouldn't be taking peoples money if they can't deliver the product. After several months of nothing I got a notice that it will be at least... which means possibly more... another month. Terrible customer service... who knows if their product is any good. Also they have had a LOT of my money for 2 months. I can't help but wonder if I have been scammed. Worse still I can't get in touch with a person to even cancel the order.

If I knew how awful the experience would be - I would have NEVER ordered it. In this time of great financial stress, we find ourselves in need of a good bed for my sick husband. After waiting for the mattress and the bed since AUGUST- we get the same runaround everyone else has been experiencing. I am sorry - but it does not make me feel better. PLEASE consider all your options before sinking $5000+ into something you may not ever see! And their answer? Well if you want we can cancel and you can go with someone else - except I don't know when the funds will be reversed back to your account!!!