Avocado Green MattressReviews of avocadogreenmattress.com

Waited for months to get the wrong product. They won't send me the right product. Non responsive. Kept my gift card money and my credit card. HORRIBLE. They pay for marketing showing positive customer service reviews but read Facebook posts read areas that they don't control, crooks.

Received a toddler pillow that had incomplete or unfinished stitching. Didn’t even have to open the vacuum seal to see it. Still waiting on customer service.

There's an elephant in the room- created by SFB marketers at AGM- but being aware of it is the only way you will know what to expect with these people. It's such a mixed bag, I gave them a three. Here it is in very simple terms. Their mattress is superlative, my partner has all kinds of sensitivities and is vegan- and couldn't sleep well- and the Vegan King ticked all her requirements. She loves it. Worth every penny. NOW...there is all the other "stuff" they sell that isn't mattresses. It is, to an item, overpriced, suffers from really brain dead engineering mistakes and they use FedEx. So, whenever they screw up FedEx is there to make it worse. This easily becomes a re-shippment, waiting on your bed forever NIGHTMARE. The only thing their woodware has going for it is that it's good solid real wood. But then the engineering mistakes bite and they attach a leg that's the wrong shape to take the bed's weight to that nice piece of headboard wood with glue and you have a guaranteed point of failure. FWIW, customer service seemed to be indifferent, until you get mad. Then they're pretty righteous. I'm not sure I'm actually recommending that though, so, of course, your milage may vary. Good Luck!!! (we were glad we did it, though we'd approach it very different next time)

I ordered a quilt from Avocado on Oct.13/24. After 2 weeks of frustrating e-mails and impossible to reach anybody, I asked my visa co to cancel the order. this company must be avoided at all cost

To anyone considering purchasing a mattress from Avocado, be warned. Avocado is quick to take your money but even quicker to hand you off to a third-party shipper and provide below-standard customer service. The time frames they provide are completely inaccurate. When you finally get to talk to a live representative, they tell you what you want to hear and then ask you to track your own delivery. After giving me a delivery date, they never showed up. It's now 9/21/24, and I still haven't received my refund after canceling on 9/12/24. The third-party delivery company keeps contacting me for a delivery I canceled 9 days ago. I've notified Avocado's customer service multiple times, but they don't do a good job of communicating and upholding the most basic customer service. I had to open a separate complaint with my credit company to alert them of this transaction, and I'm still waiting to hear from Avocado.

When i go to bed i feel ok . But when I wake up my entire body is aching . I contacted Avocado & there responce was nothing they can do. Complete garbage stay away from this ripp off company . Very nice when buying .nothing but excuses now. I would give negative 10 if possible

My wife and I were considering purchasing a new mattress and wanted something without chemicals that was a bit luxurious. We did a ton of research and were just about ready to pull the plug on an $8k mattress from Avocado. However, before we spent that kind of money, I suggested we purchase a set of their sheets to see if the quality was as good as they say it is. To say the sheets were comfortable is putting it mildly. Honestly, they were the best sheets we've ever owned and we were so happy with them, until... A few months later, I started noticing my back was uncomfortable, and upon closer inspection I noticed that the fitted sheet was starting to pill. Very strange for cotton and we have purchased plenty of high thread count cotton sheets over the years from various manufacturers and have never experienced this. We have an LG Signature washer and we only ever washed the sheets by themselves on the delicate cycle using cold water, with no fabric softeners (pretty much the best, most gentle way you can wash anything). I called Avocado to explain what was happening and the person I spoke with was very nice, but told me that because we were beyond the 100 day trial I would need to deal with their support/warranty department which is only accessible via e-mail. Uh oh. You mean I can't actually speak with someone when there's a problem with your expensive products? Nope. I was told I would probably need to submit photos but someone would get back to me within 48-72 hours. Today I received an e-mail explaining to me how wool, cashmere, and mohair often pill and I should buy a pill comb off of Amazon to take care of the problem. I responded that these are cotton sheets and using a pill comb would ruin the sheet even further. I also explained how we washed the sheets, and included the photos I took of the issue. I requested a new fitted sheet as a replacement and awaited a response. This is the response (and yes, I directly copied and pasted, so the spelling error is exactly how it was sent). "Thank you for your repsosne, Our warranty is limited and specific, it does not cover defects caused by washing. I know this is frustrating however using a fabric softener or changing up the type of detergent you use could help. Some detergents use enzymes to help clean clothes, and one enzyme—cellulase—can help loosen and remove pills in the wash." I responded again asking how using the delicate cycle on cold with no fabric softener could cause a defect in their product, especially when it has never caused a defect in any other sheets we have ever purchased, nor any of our clothing. No response. I am so glad that we didn't purchase an additional set of sheets, and really happy we didn't spend all that money on one of their mattresses. They are fantastic during the sales process but if you ever have an issue with anything, you're out of luck.

After taking my money for an order and never receiving it after a month, I tried to check shipping status. They would not show that to me unless I sent them a photo ID. I have never been asked for that before by any online company. I refused and they supposedly are going to cancel my order and refund me. If I don’t see a refund soon I will report this to BBB, my CC etc.