Aventis Systems Reviews | Read Customer Reviews of aventissystems.com

Aventis Systems Reviews | Read Customer Reviews of aventissystems.com

Aventis Systems reviews

118 approved reviews, newest moderated first

Jonathan M.
Feb 17, 2023
Stay far away from them
Customer Service and Manger need to be fired! Do not bother ordering from them because nothing is their fault if something goes wrong, or I don't know forget to ship an item! Just read the reviews online about the company it says it all. Personal attacks? If your customer service team can lie to me and can't handle me calling them out on it, then they need to find another job not dealing with the public. YOUR COMPANY messed up and couldn't even own up to it. No stars would be a better option if I could choose it.
Response from Aventis SystemsFeb 20, 2023
Good afternoon, Mr. Marinelli, Again, we appreciate your feedback and sincerely apologize that you did not have a satisfactory experience with your purchase. Our intention is to always provide excellent service on all transactions, but we ask that you please refrain from utilizing personal attacks and foul language when speaking to our team. After speaking with you over the phone last week, we did escalate this to the appropriate leaders and see that the remainder of your order was shipped via UPS. According to their website, it was unable to be delivered today due to holiday closures, but it has been rescheduled for the next business day. If you need to speak with us further about this manner, we are more than happy to assist you at 866.528.9313 option 2. Thank you.
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Aaron C.
Oct 19, 2021
Dishonesty on Better Business Bureau
I made a complaint to Aventis Systems in Better Business Bureau over a defective laptop (complaint originally made 10/24/2020, exchange continued until May 5/17/21). In the process of communicating with me, they made statements to me that were both false and inconsistent, including that a "replacement is on its way", "the laptop was repaired and shipped back, at this time the unit is fully functional", and "At this time amazon has refunded you in full."
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"Kenneth W.
Aug 19, 2021
Horrid warranty support!
Hello, I purchased a used HP ProLiant 360DL Gen8 directly from Aventis with an extended warranty a few years ago. The motherboard went bad and I called support at Aventis and was told I could either send server in for repair or the would send me motherboard to replace myself. At first I was going to have them send me the motherboard but then they wanted to charge me for the entire board until I returned the old one, so I changed my mind and sent the server in end of April 2021. In the middle of May I finally receive the server back however it was shipped back with my correct box and foam inside a bigger box by over 6 inched with NO padding. My smaller box with the 75 pound server slid back and forth and completely damaged the case. So Aventis took the server back and another month goes by and I get the re-repaired server back and the case and mounting ears are still broken! Once again send it back and I don't receive it until mid-July! To add to not being able to repair correctly, every time I called their support team I was told that they have no information about the status of the repair or when I might receive the unit back. One day I called and was told it was still being repaired but it showed up later that day from FedEx ground, so they didn't even know that it was completed and shipped a week before! This company DOES NOT have good support! They filled the requirements of what I paid for but taking 3 months to replace a motherboard on a server! I would recommend paying a few bucks extra to get real service.
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Loki
Jun 30, 2021
Worst company to deal with
I had bough a HP desktop from Amazon and it was activated with windows now having windows activation issues I requested a windows key which is generally shipped with the computers but they are not helping.. I had to buy windows key .. BEAWARW
Response from Aventis SystemsJul 1, 2021
Hello Loki, We appreciate you taking the time to provide us with additional information so we could locate your transaction. Firstly, we'd like to apologize for the negative experience trying to get support for your purchase. We were able to confirm that you did get a Windows key when you purchased your desktop from us in September 2019. It seems like since then, your system was reinstalled, and the older key you were provided upon purchase stopped working. When you called our technical service team, they were able to identify that the key program was retired upon reinstallation. We directed you to reach out to Microsoft so they could update your key, which is our typical way of handling these types of scenarios. Since you called in and we needed to lean on Microsoft to update the key, we did not issue you a support ticket as we expected Microsoft to resolve the situation. It appears that they did not and made you purchase another key when they should have been able to update it. We assumed Microsoft issued you an updated key since we didn't hear from you after your initial inquiry. We weren't made aware of what happened until we received this review. Please know we are taking steps internally to figure out what we can do to rectify this situation to ensure your satisfaction. Our technical service team member, Robert, will reach out at the contact info you gave us within 2-3 business days to speak with you regarding a solution.
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Shon D.
May 25, 2021
LowBall Liars and Super bad customer service
This company is looking to lowball and lie to you on any platform that they are trying to sell to you from, especially ebay. They list a super low price and hen when you order it they cancel the order and say it is a bad shipping address and then have a sales rep contact you to hit you at double their low ball price. Their support either wont respond to you or they will tell you you have been refunded we wont give you any more information.
Response from Aventis SystemsMay 27, 2021
Hi Shon, Thank you for taking the time to provide us with your order number to reference your transaction with us. We sincerely apologize for the negative experience you had working with our team. Unfortunately, you purchased an outdated eBay listing from over 6 years ago that we longer stock at the price you bought it for. We're a small business with a small team that wears many hats and we have thousands of product listings spanned across many marketplace channels. We're all human here so; unfortunately, sometimes things get missed when we cross-check market standards for pricing across our channels. We apologize for our clinical error and have addressed this internally with our eCommerce team. We appreciate you bringing this to our attention and apologize that we were unable to work with you further on price. Aventis Systems Team (866) 528-9313
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Jim F.
Mar 29, 2021
Worst company In North America
Worst company In North America! I ordered a two pack of monitors on new egg.com in mid February. They only sent one monitor. Then they accused me of lying to them. I sent them a total of 12 pictures showing only one monitor was delivered. Newegg finally gave me a refund that was early March it’s now almost April and still no refund. This is a company of thieves. Save your money go elsewhere!
Response from Aventis SystemsMar 30, 2021
Hi Jim, We're sorry to hear you had a negative experience with our brand through NewEgg. We've reviewed the transcript of our conversation there, and we never accused you of lying. Due to the increase in fraudulent transactions within third-party marketplaces, it is standard procedure for our team to request photos of items in question, we apologize if that request made you feel uncomfortable in any way. We did everything in our power to make this situation right, we made you aware we were going to send you the second monitor, yet you decided to return the first one after we had already sent the second. You told us you were going to refuse the delivery of the second monitor, but you accepted it and waited several days before making us aware so we could send you a return label. Ultimately we can't process a refund without both of the items sent back which is where the hold up lies. We have confirmed with our receiving team that both items were returned and that your refund has been processed. Please let us know if we can be of further assistance. Aventis Systems Team (866) 528-9313
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Julie A.
Feb 27, 2021
Terrible customer service
Terrible customer service. They continue to send me the 'same' wrong HP Monitor, so this appears to be intentional. Their customer service is terrible and has not addressed the issue. As a result, I have to go through the hassle of returning the monitor and ordering a new monitor. I will not be using Aventis Systems again.
Response from Aventis SystemsMar 2, 2021
Hi Julie, We sincerely apologize for the negative experience you had working with our team. It isn't the norm when experiencing an issue with a transaction that we send multiple replacement items, without having the item in question returned first. We would like to look into this further, but unfortunately, we are unable to locate a transaction with the name you provided along with your review here. If you'd like further clarification or detail, please email [email protected] with the subject line "Customer Feedback - Julie Alexander" and in the body please include your order number so we can locate the transaction and provide you with more information. Aventis Systems Team (866) 528-9313
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Kevin
Oct 16, 2020
Rob Martin always provides Great…
Rob Martin always provides Great customer service.
Response from Aventis SystemsOct 16, 2020
Hi Kevin! Thank you for reviewing your experience working with our customer service team. As you already know, your always in good hands with Robert. We are so lucky to have him apart of our team! Until next time, Aventis Systems Team (866) 528-9313
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