AvedaReviews of aveda.com

It’s impossible to contact them. Really feels like a scam. My ider was not delivered and no refund was received. The phone line dies not work, live chat does not work. Rely worried will never see my refund. Never buying again after being a customer for a few years…

The products are good but no effort made on how to use them and nothing online that helps with information. Their site asks that you type a question but then fails to reply. Having bought these products I have no idea how to use them! Not good!

Beware. No goods or refunds and broken promises. I’m going through my credit card company for chargeback.

Told my order was shipped and lost, to wait for a refund. Afore mentioned refund never materialised and they haven’t responded to any of my emails since. Assuming it’s either a scam or they’re going bust. Had thought about swapping to one of their salons but absolutely won’t be now! Scam of a company. Edited to add- the email address below doesn’t work.

I ordered some shampoo - biggest size which was about £40 because there were 4 free gifts - travel size samples. You could choose them. I was sent one. Complained. A month later they haven’t sent what was missing from my order. I feel conned into buying the shampoo with a promise of free gifts when clearly this was a false offer! Too long has past now. I did email you. No response. I won’t be ordering again. Only received part of my order!

Further to my previous review, I was thrilled to receive a response with an email address offering me help as I thought there might be a chance of actually receiving some information and possibly my items. However it was false hope as I’ve emailed twice since Friday but no response. *** FURTHER TO YOUR REQUEST BELOW TO EMAIL YOU FOR ASSISTANCE I HAVE EMAILED THREE TIMES BUT NO RESPONSE.

Absolutely ridiculous customer service. Ordered my products on the 26th November and STILL haven’t received them. Disputed this with Aveda on the 10th December, they eventually came back to me on 14th December, a lot longer than their 48 hour turnaround to get back to you, only to say that they think it’s been lost in transit and they’ve raised it with Evri. They also organised another parcel to be sent and to wait ANOTHER 5-7 days, im sorry but surely this should have been sent as express delivery considering I ordered this in November?! Then they go on to say that I will have none of the free samples I chose OR the free gift I was eligible for because they are no longer in stock and as per their T&Cs they are subject to availability, well that’s great, the terms and conditions that I can’t find anywhere on your website, right? I’ve disputed this fact because it’s not my fault that you decide to use the WORST courier out there, this is a known fact. The fact is at the time of ordering I was eligible for my free gifts, I don’t see why I have to be punished because the courier lost the parcel, as a company that “prides themselves on their customer service” you should be giving me an alternative product, especially the amount I’ve spent with you. I disputed this on 14th December, I emailed again on the 17th December and guess what, I’ve had no reply! This is an absolute joke, I’ve never experienced anything like this. I’m seriously starting to doubt I will ever receive these products and I’m so close to actually just asking for a refund and giving up because I tell you what, face cream isn’t worth this stress! Sort it out Aveda, think about customer loyalty because judging by the reviews here, you wont have any left.

Aveda has delayed responding my claim, for making the customer miss the timings for making claims. All your responses have been recorded in detail. I have been a loyal customer over 16 years at the salon, would not visit other salons that do not use Aveda products if not Aveda's official salons. Over the years, I see the service quality going steadily on a decline - not only the salon staff skip steps in the hair treatment ritual, but the retail has never met the thoguhtfulness as it had in early days as well as its products (glass replaced by plastic) Now they avoid liability to fulfil their order delivery, this company really should not be in operation anymore. The brand has lost its so soul along with all other tangible products and services, nothing like what its founded on, if you have read the book the founder wrote. I will have no choice but to seek small court claims to recover my loss. When you meet a bad person, bad company what else can you do? Best to just avoid forever.