AvedaReviews of aveda.com

I have Been a loyal Aveda customer for last 10 Years. Since due to pandemic i wasn't able to go to a store and purchase any products. One day while visiting the store they stated that points are all gone and need to call customer service and she re-instated the account with points from that day. When i called customer service they cannot do anything and they are saying no rewards account found. Clear gap between store and online / customer service. During pandemic all major companies allowed the points to not expire but Aveda doesn't care about customers, all they care about is money. Yes the product is great but without customer service its not worth going there are always other products with good reviews

When I logged into AVEDA, a popup message told me that my reward was gone and forced me to click on a link that disassociates my reward program from my account. So after more than 20 years' worth of points is gone now because I have not purchased anything in the last 12 months. This is a scam. Also, the quality of the products has gone down over the past few years. I will not be an AVEDA customer from now on.

Thank you to Aveda for being such a wonderful company with fantastic products and excellent customer service! I have been a Canadian Aveda Plus Rewards member for only a few years now, and I have been absolutely loving my experience every single step of the way. I greatly appreciate how their products are always vegan and cruelty-free, as well as natural. I always feel like I'm in a spa while using their products, even while I'm at home or on the go, as they are very high-quality and just so special. Furthermore, every interaction with Aveda that I have had so far, whether over the phone or via email, has made me feel so incredibly recognized and appreciated as a customer, as they always truly go above and beyond. I would also love to give a glowing shoutout to two members of customer service: Deanna Chong and Tanya Sand. These two representatives were so very kind as to help me via email on two separate occasions, and really made my customer service experiences as exceptional and enjoyable as possible. Because of these two recent email interactions, as well as all previous over-the-phone assistance over the years, I view being a rewards member with Aveda as an equivalent of being a member of a family that you look forward to spending time with, and I'm sure I'm not the only one. Aveda is so authentic and welcoming, you can't help but feel comfort in continuing to return to a company that is always so well worth it. Endless thanks, as always, and all the very best to everyone at Aveda!

Amanda’s facials are so relaxing and everything smells wonderful. My skin felt amazing afterward. Thanks to Amanda for having attention to detail!!!!

Horrific customer service. No coupons available for men’s products. Wish I knew a lawyer

I have been shopping Aveda products for about 20 years but in the last year, I have noticed they no longer carry some of the everyday products such as Mineral Dual Foundation in linen, Color Conserve shampoo/conditioner, and so forth. My last order was on back order and after waiting MONTHS...I reached out to them, and they finally decided to give me a refund. Their website is trash and it's sad that it has come to this, but I will not be shopping at Aveda ever again. PS: Please don't ask me to leave an email at: consumercare-soc with Trustpilot in the subject line. Your customer service wasn’t helpful in any way.

Ho acquistato i miei tre prodotti abituali sul sito Aveda perché c'era il 25% di sconto, ordine arrivato nei tempi previsti, esperienza positiva!

I just discovered that my reward points, which I’ve been collecting for 15-20 years and had accumulated over 50,000 are gone. When I contacted customer service they said policy says I lose my points if I don’t make a purchase within a year. This is unbelievable to me as I have been a loyal customer for decades and earned these points. To make matters worse I emailed customer service as I was given the name of a woman to direct my complaint to, and have not received a response. This is shameful.