AvedaReviews of aveda.com

I stopped purchasing Aveda products from their website; instead I started buying them on Amazon. It is cheaper on Amazon.

Non valuto i prodotti, visto che non sono mai arrivati, ma il servizio clienti che definisco IMBARAZZANTE! Pagamento tramite PayPal di un ordine di circa 140 euro, ordine mai arrivato a buon fine. Chiedo il rimborso, visto che i soldi se li sono presi, ma nessuno risponde alle email e alla contestazione aperta su PayPal, dopo oltre un mese ancora nessuna risposta. Via chat il supporto clienti è da 0 stelle, via email mai risposto, via telefono da 0 stelle; totalmente incompetenti!!! Devo attendere ancora altri 30 giorni a seguito della contestazione aperta su PayPal e convertita in reclamo, a cui Aveda non ha mai risposto! Se non verrò rimborsato, passerò obbligatoriamente alle vie legali. State alla larga da questo venditore!

Acquistato circa una settimana fa prodotti Aveda tramite e-commerce online: servizio pessimo. Prodotti, mai arrivati, codice di spedizione dichiarato inesistente dal Customer Service del corriere ma i soldi sono già stati prelevati dal mio conto.

Pessimo servizio Clienti, adoro i loro prodotti ma non sono in grado di rispndere manco ad una chiamata di assistenza . Dicono di rispondere anche via chat ma attese lunghissimi, non sono mai riuscita a parlare con nessuno. Per la mia esperienza hanno un servizio clienti fake

I love Aveda, but their prices are too expensive for the small amount of product. WHY can't we get bigger containers???.. The containers do not increase in size and in fact, have decreased, yet the prices continuously increase. Awards and free samples do not compensate for the massive amount being charged. Aveda is a multi-million dollar company, so when will they stop being greedy and become more customer enlightened? Why can't they make 12 or 16-oz containers? They're charging $40 for 4 oz...WTH!! It's called gouging, just in case you didn't know the terminology. Shame on you Aveda for using lame excuses for your high prices.

Ich habe am 28.05.online bestellt und man sollte zur Bestellung ab 70 Euro ein kostenloses Leave in Treatment dazu bekommen - das im Paket jedoch nicht enthalten war - der Kundenservice meinte , das wäre dann wohl vergriffen gewesen oder vergessen worden . Das Angebot ist auch heute -Tage nach meiner Bestellung -noch online - also Finger weg - die versprochenen Zugaben zur Bestellung sind am Ende nicht im Paket und werden auch nicht nachgeliefert .Das ist wirklich enttäuschend .

I love my Aveda products! The products smell so great and are so refreshing! Thank you Aveda! Looking forward to receiving my heat protectant spray!

Had nothing but great experience with Aveda on my most recent order. Usually go by a local Aveda salon to pick up products but have been busy lately and decided to make an online order. Got a notification from UPS that my order was damaged and wouldn’t be delivered. Contacted Aveda as soon as I got this news and the customer service rep was very kind and sent out a replacement order immediately, and upgraded to overnight shipping. Fast forward to today and I got the replacement order and ended up getting the original package after all from UPS after I guess repackaging into a new box. Contacted Aveda and they told me to keep both and not to worry about it. Long story short, great customer service and helpful, even when they didn’t have to be.