AvailReviews of avail.com

Response from AvailMay 7, 2025

Hi Andrew, Thank you for the thoughtful feedback! We completely understand how frustrating it must have been not to get the support you needed in those moments, and we sincerely apologize for that.   In full transparency, there was a time when our team was stretched thin, and knowing we were limited in the support we could offer was frustrating for us, too. Please know that we're actively working on implementing some changes to meet expectations better going forward.   Customers can now leave a voicemail or request a callback with the assurance that their call will be returned by the end of the day.  We also recently welcomed five new members to our team, which has drastically reduced our average wait times. Please note: The first/last week of the month is always our busiest time, as most rent payments are due on the first, leading to a surge in payment-related requests. Wait times typically return to normal as the week progresses and are usually shortest before 9:30 AM CST and after 3 PM CST.   We know this doesn't give you back the time you lost, but we hope you consider giving us another shot so we can make it right! We'll continue to be here to help with any questions you or your tenants have along the way.

Response from AvailApr 24, 2025

Hi Tim, Thank you for being with Avail since 2018. Your continued support really means a lot to us. We're glad to hear the lease creation tool has been working well for you and that it feels straightforward and professional. That part of the platform was designed to make life easier for landlords, so it’s great to know it’s hitting the mark. We also appreciate you sharing your thoughts on the user interface. You've raised some important points, especially around payment visibility and managing move-outs. Those workflows should feel easier and more intuitive, and we recognize there’s room for improvement. Your feedback is already being shared with our product and design teams. Insights like yours help guide the changes we make. If you're open to it, we'd love to connect directly and hear more of your perspective. You clearly know the platform well, and your input could really help shape future updates. Feel free to reach out to us anytime at [email protected]. Thanks again for your honesty and loyalty. We’re listening and working to make things better.

Response from AvailApr 16, 2025

Thank you for bringing this to our attention. We’re so sorry you had this experience—dealing with a scam, especially one involving personal or credit information, is incredibly frustrating and upsetting. We take fraudulent listings very seriously and are always working to strengthen our detection tools, though unfortunately, a few do slip through. For peace of mind, rental applications on Avail only result in a soft credit pull, so your credit score won’t be impacted. If you paid for an application or screening report tied to a fraudulent listing, you’re absolutely eligible for a refund. Please reach out to us at [email protected] so we can look into this and make things right. Thank you, and we look forward to resolving this with you soon!

Response from AvailApr 23, 2025

Hi Mike, I'm so sorry to hear about your experience—it sounds incredibly frustrating. I completely understand how upsetting it must be to go through all of that, especially after paying and taking the time to verify your identity. That’s certainly not the experience we want anyone to have. We take issues like this seriously and would really appreciate the opportunity to make things right. If you're open to it, please reach out to our support team at [email protected] with your details so we can look into what went wrong and help resolve it as quickly as possible. Thank you for your feedback—it helps us do better.

Response from AvailMar 28, 2025

Hi Rita, Thanks for the kind words! We're glad the system made renting out your home feel easy—exactly what we aim for. Let us know if there's anything we can help with along the way!

Response from AvailMar 28, 2025

Hi Sandy, Thank you for sharing this! Being a first-time landlord can be overwhelming, so it’s great to hear that Avail helped ease some of that stress. We appreciate the recommendation and are here anytime you need us!

Response from AvailMar 28, 2025

Hi Tanya, Thanks for the great feedback! We're glad the tools have been helpful and the platform is easy to navigate. That’s exactly what we’re going for—making the rental process feel a little more manageable. We'll be here to help if you need us!

Response from AvailMar 28, 2025

Hi Hoang, We’re so glad to hear you've been finding value in our tools! It’s great to know the platform has been helpful with tracking rent and that the reminders are coming in handy. Thanks for being a part of Avail!