AvailReviews of avail.com

Response from AvailOct 22, 2025

Hi Adam, We’re very sorry for the confusion and frustration this situation caused. It looks like your account issue was the result of an internal error during the verification review process, and we’re glad to see it’s since been resolved and your listing has been approved. We truly appreciate your patience and understanding while our team worked to correct the mistake. If you have any further questions or need help managing your account, please don’t hesitate to reach out to us at [email protected].

Response from AvailOct 10, 2025

Hey Ted, Thanks so much for your review! We’re happy to hear you’ve had a great experience with our communication. Clear and helpful support is something we always aim for, and it’s great to know that came through! Please don't hesitate to reach out if you need anything moving forward!

Response from AvailOct 9, 2025

Hi Stewart, Thanks so much for your kind words! We’re so glad to hear our team has been helpful. Making the rental process easier for landlords and tenants is what we aim for every day, and it’s great to know it’s working. We truly appreciate you taking the time to share your experience and look forward to continuing to support you whenever you need us!

Response from AvailOct 8, 2025

Hey Jeffery, Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us. That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides. We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!

Response from AvailOct 7, 2025

Hi Tom, Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our Customer Service team. Providing responsive, helpful support is a top priority for us, and it’s wonderful to know that our efforts are making a difference. We appreciate you taking the time to share your experience and for being part of the Avail community!

Response from AvailOct 7, 2025

Hey Chris, Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property. I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord. Thank you again for taking the time to share your experience and help us make Avail better.

Response from AvailOct 2, 2025

Hi Marc, Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants. You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team. We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly. Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.

Response from AvailSep 30, 2025

Hey David, Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.