AutoZoneReviews of autozone.com

I'd give them ZERO stars if the choice was available. I closed my automotive shop 5 years ago. I seldom used AutoZone when I was operating my shop, but had an account there. Around a year after I closed, I got a statement from them, they'd charged somebody else's purchases to my account. When I told them, it was removed without too much hassle, and I told them in no uncertain terms to close my account. Three months ago, I get another statement from them for over $1000, again, somebody else's purchases charged to my account, which had never been closed as requested. I've been fighting them for three months this time. From the local store (Great Falls, MT), to the regional supervisor, to corporate, they are the most clueless and incompetent bunch I've ever dealt with, and I've been self employed for over 40 years. They actually told me if I'd bring the parts back, they'd credit them!! I NEVER GOT THE PARTS!!! THEY CHARGED SOMEONE ELSE'S PARTS TO MY ACCOUNT!! This month, they claim they tried to contact me, which is a lie. The phone number they have is line two in my current business, and this phone is manned from 6:30 am to 7:30 pm. DON'T OPEN AN ACCOUNT WITH THESE THIEVES!! The other national chains have much better service and inventory anyway, so there is never a reason to need AutoZone.

I have repeatedly had problems with the WOBURN MASSACHUSETTS store manager who has always given me a hard time each and every time I need to do a return. But this last time went WAY out of control and overboard. He literally threw me out of the store and threatened to call the police if I ever returned and told his employees to do the same. When I complained about this most hostile, unjustified and reprehensible conduct by that rotten manager toward me, the upper management took over a week to respond to my complaint and then quickly transferred the case to an "INTERNAL MATTER" in order to deliberately HIDE the offenses committed against me by this store manager. Ultimately the upper management provided me with absolutely NO SATISFACTION, kept this manager in their employ, to my shock and surprise, and never made any effort whatsoever to correct the problem in any way, shape or form that was ever conveyed to me. It clearly explains why AutoZone has among the WORST RATINGS on the internet. I will NEVER, EVER PURCHASE ANYTHING IN ANY AUTOZONE STORE EVER AGAIN, EVER! And I would recommend to anyone else reading this review to do the same. They deserve to be put out of business for the way they mistreat and ABUSE CUSTOMERS. I noted through my research, that many other customers have had similar BAD EXPERIENCES at many AutoZone Stores which explains why they quickly hide these complaints under the rug and call them "Internal" matters. What a JOKE! Tip for consumers: NEVER, EVER SUPPORT OR PURCHASE ANYTHING FROM ANY AUTOZONE ANYWHERE THEY MAY EXIST. This store needs to be put OUT OF BUSINESS for their outright contempt and disrespect for their paying customers. Products used: I did not need the products I purchased, which is why I tried to return them with my receipt in hand and the store manager not only refused to accept my return, only one day after I purchased them, but viscously threw me out of the store and threatened never to allow me back in or he would call the police. All this for a simple product return request. This is a very sick Store Manager, indeed!!!

Had a horrible trip to the Enid Oklahoma store this am. Went to pick up a part that I had ordered and paid for over the phone. Was at store at 9am as instructed to get part. The assistant manager, Mr. Dodson then got an attitude and refused to check in my part so I could have it. Finally another employee took the part from Mr Dodson to get me checked out. All told I was in the store for an hour to make a simple pick up. I am glad there are other auto parts .stores in Enid with way better customer service. I do not recommend the Enid Autozone store to anyone

Excelente servicio me atendieron muy bien encontré todo lo que necesitaba

Went to my local autozone recently. The staff was very knowledgable and I didn't feel like they were pushing me to buy stuff I didn't need. Their supply was limited but they ordered parts for me and they arrived in 3 days. Hope the figure out their supply chain.

Me atendieron muy amables. Tenían las piezas que necesitaba mi carro y como punto extra, me llevaron a mi domicilio y me cambiaron las piezas para poder seguir usando mi carro.

8895 Greenback Ln Store Mgr - Justin My wife called ahead of my arrival, Justin confirmed that he had the proper battery in stock and that he could remove and replace the battery in my 4-Runner. Install went quick, Justin was friendly and thanked me for my business. Much appreciate this level of service. Thanks

I purchased a starter from autozone online in Bakersfield CA on Union Ave. There was problem with starter I take it back to hear I have to wait 3-5 days for my payment because I pay online. Now when I purchased it they didn't have wait for payment. Autozone tells me it bank . Autozone doesn't want to release my payment horrible service