AutoZoneReviews of autozone.com

Store in West Chester . PA does not have competent employees. On 2 different occasions , no one offered to help me. I was simply directed to an aisle to fend for myself. When I asked for help with putting wiper blades on , I was told that they couldn't do it. I went to Broomall, PA store and they helped from selecting the right blades and installing them. They were terrific. I will never go back to the the West Chester store.

I would like to give a shout out to Andsia. She will get AutoZone 8 Mile and mound. I called in the store about 10 minutes ago she is so professional she helped me with no problems I said I need to give her a good review cuz she is so professional and she know her job. So thank you there need to be more workers like you.

Me and my wife was leaving to head back home to Texas and we was having electrical issues. We come in and had our system checked and come to find out that the battery terminal had broke and was not getting a good connection. Jeff took good care of us and gave us a hand changing it out and we headed on our way. Thank you for the help.

On Dec 29/25 I bought a can tap dispenser for use with R-134a self sealing valve. I opened the package and try A/C manifold hose and it won’t fit because hose fittings size 1/4inch and the sealing valve is 1/2inch. So I went to return it and the conceited manager said it cannot be returned because the package is already opened. How would I know if the valve works if I don’t open it? I was disappointed and left. So guys be aware that if you buy parts at auto zone make sure that fit before you open the package.

I placed an order almost a week ago. Then I received an email stating that the shipment is delayed. I looked how long and there was no date or anything when it would be shipped. I called customer service to cancel the order because of the delay and was told it cannot be canceled. The item has not even been shipped from any warehouse. They told me pretty much that I have to waste my time and wait for the part I don't need now and return it to a auto zone near me. DO NOT ORDER Anything from Auto zone online because according to them it cannot be canceled. I will stick to ordering my parts from Advance Auto.

I’ve been a loyal Auto Zone customer but this morning changed that. My batterry that was purchased in 2023 (with a 4-year warranty) died on 1/1/26. I needed to leave my Honda Pilot overnight but picked up a replacement at Autozone on 1/2/26 and replaced the battery. On 1/3/26 I returned the old battery to Autozone to receive my refund (core charge) and a bit more because the old battery was in the warranty period. I was told I had 2 choices: 1) receive no warranty payment or 2) take the warranty payment but only have a warranty on the new one based on the purchase price of the old battery, somewhere around 18 months. What it appears anyone should do is return a dead battery that is still under warranty to Autozone to receive the warranty but then buy a new battery somewhere else to get their full warranty on the new battery.

Very poor ! To help others , i have deliberately purposed an improved ##alternative in my #user #photos. #Super service and easy payout .

2I had the best experience at AutoZone in Holiday!! I needed a new battery for my caddy...."Mac" the store manager helped me pick the right one and since my husband died earlier this year, I needed help putting it in. He came to my house and put it in!!! He wouldn't take a tip! Very nice and courteous, I am so very thankful.👍😊