AutoZoneReviews of autozone.com

Terrible customer service. Ordered online and item never arrived . Contacted for help and all I'm told is file a bank dispute . No resolution given just a deflection and forced to file a dispute .

James came right out and took care of my parts need. Both men there today were helpful and friendly...James explained to me why my car battery keeps wearing down and he fixed that issue. THANK YOU.

On Thursday, March 12, I had a truly memorable experience at AutoZone Auto Parts on 1200 SW 27 Ave, Miami. I feel it deserves to be shared. From the moment I arrived, something immediately caught my attention: part of the store’s team is made up of women. I had the opportunity to speak with the Store Manager, Juan G., who explained that it was his initiative to create more opportunities for women to grow in a field traditionally dominated by men. I found that vision of leadership not only intelligent but also courageous and necessary in the times we live in. The person who assisted me was Gisell Trujillo, and I must say her professionalism and attitude truly impressed me. With complete confidence and clear knowledge of her work, she replaced the engine air filter in my husband’s car, the wipers, and the battery, all while training Solianni, a new member of the team. Watching Gisell work with that combination of skill, efficiency, and willingness to teach was honestly admirable. During that time, I noticed something interesting: several customers seemed surprised to see a woman performing this type of technical work, as if they did not expect it. To me, it was almost amusing, but also deeply meaningful, because what was actually happening was the opposite — a clear demonstration of capability, preparation, and professionalism. Initiatives like the one led by Juan G. do more than strengthen a business; they also help break stereotypes and open doors for more women to develop in this field. As a woman and as part of our Latino community, I felt very proud to witness something like this. I would also like to mention that on Friday, March 6, I was assisted at this same store by Roberto Neira, who also demonstrated outstanding knowledge, kindness, and professionalism. The team at this location is well-trained and truly committed to providing excellent service. For all these reasons, I believe Juan G., Gisell Trujillo, and Roberto Neira deserve special recognition from the company. They have built a team that not only solves automotive problems but also represents professionalism, inclusion, and service to the community. I encourage our community to support this team. When a business demonstrates real leadership, initiative, and commitment to people, it deserves to be recognized. I recommend this store 100%. Their team is not only keeping cars running — they are also raising the standard of what customer service and leadership in our community should look like. Thank you for making a difference.

I have been purchasing parts for 40 years. I know that the quality on the duralast brand is not the best but they have lifetime warranty. I try to purchase them because I keep my vehicle for a long time. Today I tried to use a warranty that I have used before and not only they cannot find that warranty it shows that I haven't purchased anything from them and have nothing under warranty for any of my vehicles. Corporate told me that there is nothing they can do unless I find my original receipt on all of my purchases. Now I have paid for warranties that are useless on 3 of my vehicles. Really bad system they have if you choose to purchase from them make sure you save ALL receipts.

We had alternator problem. A alternator was bought at their store. It cost us $25.00 to have the old alternator taken off and new alternator put on. The new alternator was defective. We had gotten another alternator at their store. My wife car was acting up. We half to have the car because I am disable and she works in Nashville. We ended up taking her car to Darrell Waltrip Automotive Group at Franklin , Tennessee. The second alternator cost us $25.00 to take off. The second alternator was defective too. These prices have labor cost. Job 1 Computer $199.00 Job 2 Alternator $1031.23 Job 3 No Cost Job 4 No Cost Job 5 Battery $171.47 1 Day miss work $383.23 The two defective alternators probably caused the battery to go bad. The battery was good before the two defective alternators. Want to talk to me and gain my trust. That scares me. Like I said to someone that works for your store any questions you all ask were answered by you. Questions I ask aren’t really answered. If they are it’s like I am wrong. James C Citro

Jimmy Santiago was absolutely wonderful at the Auto Zone in Pleasant Grove Utah. He went above and beyond to help me get the part I needed. Thank you Jimmy!

Didn’t give much help at all to my grandma

I used to work at AutoZone but not anymore. Ever since this new crew was hired. I have been humilated, put down even in front of customers. I have always tried to get along with anyone. I do know for a fact that one employee in particular created their own overtime without the permission of the manager. He never did anything about either situation. There has been 2 customers that have a complaint about the employee but the manager has done nothing about it. I will not work in that kind of environment.