AutoZoneReviews of autozone.com

I placed an online order on 02/09/2026 and picked it up at the store address listed on the website. At pickup, I was given the wrong battery charger — the clamps were completely different from what I ordered. Unfortunately, I noticed this only on my way home. I immediately returned to the store to exchange or return the item. The charger was taken back without any issue, but my money was NOT refunded. Instead, I was told that the correct charger would be ready for pickup the next day by 9:00 AM. Today, after work, I came back to the store — and guess what? No charger. No refund. No solution. This is absolutely unacceptable. I am left without the product I paid for and without my money. Terrible communication, broken promises, and zero accountability. This experience wasted my time and caused unnecessary stress. I will seriously think twice before ordering from AutoZone again, and I do not recommend this store to anyone who values basic customer service and honesty. 6163 State Rd, Parma, OH, 44134 Order #000606158

At this AutoZone location, 3020 Sonoma Blvd, Vallejo, CA 94590. Аggressive non-employees are regularly present near the entrance and parking area, approaching customers and pushing unauthorized services. Although these individuals are not AutoZone employees, they operate openly on the premises with no apparent intervention from store management. After I politely declined one of these individuals, he began shouting, whistling, and ultimately insulted me using a vulgar term in Spanish. This occurred in the store’s parking lot, an area where customers should reasonably expect a safe and respectful environment. No staff member or manager took any action. This situation creates a hostile and unsafe atmosphere for customers and raises serious concerns about customer safety and potential liability. The lack of response suggests that this behavior is being ignored or implicitly tolerated by store management. I expect AutoZone to maintain a safe environment for its customers. I strongly urge corporate leadership to review this location and take immediate corrective action.

I give you a three star because of the return process. I had purchased an item that needed to be returned they told me to go to the store with my order number and that was it. I get to the store and there was more needed than just the order number. The wonderful manager Murat at store number 3432 in Colorado Springs was amazing at walking through the phone call to get the information needed to do the return even though he had a store full of people and no one really to take care of them but himself. His patience was nothing less than stellar. He has done an amazing job turning that store around from what it was previously. Great job Murat at store 3432 :-)

Horrible Service in the store located at 2149 Airline Road, Corpus Christi, Tx, 78414. I went to the store on Monday Feb 02, 2026, to use the warranty for my defective battery and the "teen" so called Manager dismissed my claim because, as per her professional and expert opinion, the Battery tested good. I had explained to her that overnight I disconnected the battery from the car (to avoid Parasitic Draw), and in the next morning the battery doesn't have enough power to crank the starter motor, and I have to jump the car with my other car, and it started right away. She continued, as a broken record, claiming that the battery is good, because the tester says so, for your information of course it tested good after being charge by the alternator, you can't test self-drainage with that tool. Please contract qualified technicians that understand how cars functions and are able to troubleshoot with the information provided by the client. Then I went to the store located on 4053 Saratoga Blvd, 78413, and explained my problem to the Knowledgeable manager at that store, and right away she swaps the battery without any drama. Now my car is starting right away. Thanks to the Professional service provided by the manager at the store located on 4053 Saratoga Blvd, 78413

Auto Zone Nellis and Tropicana - Las Vegas, Nevada.......E*** B had a very negative and customer service attitude. All his solutions began with "NO", CAN'T, and "SORRY".....all while "jerking" and smiling! He better be glad he is not working commission....BECAUSE I WOULD ALSO SAY "NO", "CAN"T" and "SORRY"! Thanks

Hoy fui a AutoZone Ávila Camacho y me atendio un joven llamado Jorge Vizcarra, excelente empleado, y por supuesto que regreso a esa tienda!!

Un Empleado... Daniel Estrada un atención mucho muy buena simple mente verlo como porta su uniforme siempre trae zapatos espejo yo e ido a otras tiendas y los empleados todos descuidados y este señor su apariencia y su atención muy buena Estos Empleados hacen la diferencia

The ppl at my store mostly know what they are talking about and helpful when needed