AutoRentals.comReviews of autorentals.com

When I picked up the car. I was given the wrong key. As I was exiting; the attendant said I had the wrong car. So I returned to the car rental booth. I informed them that I was given the wrong car/ key. They gave me the key to a like vehicle(Toyota Camry). I asked if they could just change the contract. Since I already loaded all my bags into the car. I was told no?

Recently, there was an issue with Easirent, a company that AutoRentals booked for me. When I informed them of some extraneous charges, Chris, a dedicated customer service agent, went to work, dealing with Easirent for me! I am currently expecting a refund, thanks to AutoRentals, who stood behind their customer service promise. It’s not often that I find such a company - I recommend them to one and all!!!

While friendly staff and easy pick up from lisbon, have had a bad experience dropping car off due to miscommunication and with extra costs. I decided to book via AutoRentals after finding a good price for a rental one way from Lisbon to Porto. Price seemed much better than nearest competition, so expected some other costs upon arrival in Lisbon. The extra charges included security deposit, and paid for extra cover to reduce this, and for a device to go through tolls. Total cost came to about the same as competitors for about the same deal, so was happy enough. At the time, everything seemed OK, staff at Lisbon office helped answer questions about drop off at Porto airport, and were quite specific of the time I could drop the car off there. However, on arrival at the Porto office, I was told that there was an extra charge of 140EUR for one way drop off. This was not mentioned at all on pick up. They explained the problem had arisen because the booking from autorentals had been from Lisbon-Lisbon (despite my email and receipt stating Lis-Porto). My contract I signed on closer examination did state lisbon-lisbon, so perhaps I should've mentioned something on pick up in Lisbon before signing, but the fact that I had had a frank discussion about my plans at the time, and was giving explicit verbal information about the drop off at Porto meant that I did not forsee any issues. I was told to pay the extra charge and a new contract with the additional 140EUR was made up (stating one way fee and Lisb-Porto). I was advised to discuss with AutoRentals about the error. At this point I was obviously upset, as not only did this seem like a hidden charge, but if I was told this upfront, I almost certainly would have gone for an alternative, likely cheaper service, and that choice was taken from me by the service I was provided and the communication. Autorentals have now come back and stated that there is nothing they will do, stating that in the additional info at the bottom of SurPrice's terms, a one way fee may be included due in pick up. Well, maybe it should have been, but certainly shouldn't be added at the end, and made untransparant. My advice is if booking, book directly via SurPrice, and maybe over the phone, and check the contract closely.

great , fast smooth on return they even helped me get a baggage cart... while I looked they locjed the car to keep my stuff safe........... great ANC staff... best price too of all agencies

AutoRentals provided a PERFECT experience for me and my family. The agent Myron at SEATAC offered us an upgrade that was surprisingly affordable. We received a perfect mini van that made travel for my grandson (6) my two sisters and my mother (89) a comfortable travel on our visit to Washington state. I am hooked to AutoRental for any future car/ minivan rental needs. If you try them you will be hooked too! Affordable, Seamlessly easy, Conveniently located and Personable Staff. Thank You AutoRentals. I will be Back!

Excellent service from start to finish. The staff were very helpful and the car was ideal

"A bit nervous going through a third party as you quoted such low prices compared to the actual company rates, but it was the best thing we did. when we arrived to pick up our SUV we were told to pick which ever model we wanted. It was hassle free and instant confirmation. Would definitely use Autorentals everytime.

We changed our booking to delivery at last minute They were very accommodating Also had a problem with the ac this was resolved quickly and efficiently