UE
AutoRentals is Great, But Beware Routes Car & Truck Rentals
I had a shocking experience with their affiliate (an outfit called “Routes Car & Truck Rentals” near Pearson Airport in Toronto) after renting a car recently. First, they surcharged my credit card for not refuelling the car even though I'd done so just before returning it and sent them the receipt. They then helped themselves to a “cancellation fee” because I'd changed the pick-up time – despite stating on their website that cancellations were free. So why am I writing an excellent review for AutoRentals? Because as soon as I complained to AutoRentals, they took the matter seriously. The person I dealt with has been meticulous and persistent in getting Routes to refund my stolen cash (though I still haven’t got the “cancellation fee” back as I write). But I’ll definitely rent from AutoRentals in the future because it’s obvious they’re not responsible for my experience at the hands of Routes. The moral of my story is: use AutoRentals but close your browser if you’re directed to the Routes website.