Latif M.
Awful experience
Awful experience. If you need to contact them for customer service, they won’t answer and you need to leave a voice mail. They won’t call you back for 3 weeks. Even then, your issue won’t be solved. They will fraudulently charge your credit card for services not received. You will be stuck fighting with a company that won’t answer you. As an update: I did in fact provide proof of my auto liability coverage to the rental agent at EasiRent. In fact, he spoke with my insurance company that says I’m covered for both collision and liability and this coverage is in Canada and extends to USA car rentals. He refused to accept this and discriminated against me as I’m Canadian even after showing my proof of insurance and verifying with my insurance company. Your company (AutoRentals.com) charged me the fees for a rental that was refused by the vendor, not by myself. It is therefore a fact that your company is unethical in charging and handling customer complaints with respect and courtesy. I find it funny that you would rather reply to customers on online review forums and not even call them back to handle the issue directly with the people you have incorrectly charged. This goes to show how you hide from customers. No customer service rep will answer calls. Just a voice mail box that is never answered. To get any attention you must write a review OR order a stop payment on your credit card. Look up OCPF 27 and you will see that residents of Ontario that have car insurance extends to car rentals in both Canada and the USA. The proof of my liability insurance has been submitted to my credit card company who is disputing this charge. They have the full evidence that I did in fact have liability coverage and was wrongfully denied my car rental in an effort to force me to buy their insurance. This company just wants to take advantage of customers!! I showed proof of my liability insurance and was still denied my rental as they said it was Canadian, despite it covering me in both countries. If you want your money stolen, and aggravation then book with this company!! When you’re at the rental counter and there is an issue, no one will answer or help you from autorentals.com!
Response from AutoRentals.comJan 20, 2023
The customer was denied his rental car because he refused to purchase mandatory insurance required by the rental supplier EasiRent as per the rental terms. We provided the terms in his confirmation. He was trying to use his own insurance policy during the rental period, but it did not fit EasiRent's criteria. They offered him the option to purchase their coverage, but he refused