AutoRentals.comReviews of autorentals.com

$1500 deposit is just way to much

Kimberly is not friendly at all. Did not want to make simple Changes to our reservation. Extremely contentious! The guy next to her was better and seems to not mind to be at work. Kimberly did not want our business she treated us like “Why The Heck Are YOU here? We were a major inconvenience to her day! Absolutely disgusting 🤮 as we re customers paying for a service. No free handouts just trying to get a rental car. Wish we went to Fox next door.

I booked a car rental and the location is listed as the Saint Pete airport. But after booking I went back and looked again and the address associated with the Saint Pete/Clearwater airport is actually the address for the Tampa airport-which is 30 minutes away.

Booking process

'I booked my rental through AutoRentals.com based on the terms and price clearly stated in my rental voucher. However, when I arrived at Avis to collect the vehicle, I was presented with terms and additional charges that were substantially different from what was stated in the original voucher. As a result, I had no practical choice at the counter but to pay additional money out of my own pocket in order to obtain the vehicle. The biggest problem is not simply that Avis charged additional fees. My issue is that the conditions I was faced with at pickup did not match the rental agreement/voucher I had received from AutoRentals.com when I made the booking. If important conditions or mandatory charges can change between the booking and the pickup counter, then the advertised price and voucher are extremely misleading from a customer's perspective. I booked through AutoRentals.com expecting the voucher to reflect the actual terms of my rental. Instead, I ended up paying considerably more than I had budgeted for and was left to deal with the discrepancy at the Avis counter myself. This was a very disappointing experience, and I would strongly recommend that customers carefully verify every single condition and potential charge directly with the rental company before relying on an AutoRentals.com voucher. I have kept the original voucher and documentation showing what was offered at the time of booking, as well as the additional charges I was required to pay at pickup. I expect AutoRentals.com to explain why the terms presented by Avis differed from the terms in my voucher and to reimburse the additional costs that resulted from this discrepancy. Based on this experience, I would not use AutoRentals.com again.'

Initial booking online was straightforward. However, I realized a week before that I had not been offered insurance for my european hire, but had for my England hire. I had to take up insurance when I arrived to collect my car which cost me significantly more. I ordered a Renault Captur as I wanted a small car for the small Italian towns we were going to, instead, I got a Ford Focus estate, a longer car, wider car than I was wanting, heavier too, yet it came with a piddly 1.0L engine and wheezed its way up italian hills. Was not a pleasant experience. I needed to call autorentals due to an error on collection, the phone numbers on my hire voucher were disconnected. In the end what should have cost me $2300 approx, cost me $3500. Do not use autorentals.com, they will disapoint and cost you dearly.

While friendly staff and easy pick up from lisbon, have had a bad experience dropping car off due to miscommunication and with extra costs. I decided to book via AutoRentals after finding a good price for a rental one way from Lisbon to Porto. Price seemed much better than nearest competition, so expected some other costs upon arrival in Lisbon. The extra charges included security deposit, and paid for extra cover to reduce this, and for a device to go through tolls. Total cost came to about the same as competitors for about the same deal, so was happy enough. At the time, everything seemed OK, staff at Lisbon office helped answer questions about drop off at Porto airport, and were quite specific of the time I could drop the car off there. However, on arrival at the Porto office, I was told that there was an extra charge of 140EUR for one way drop off. This was not mentioned at all on pick up. They explained the problem had arisen because the booking from autorentals had been from Lisbon-Lisbon (despite my email and receipt stating Lis-Porto). My contract I signed on closer examination did state lisbon-lisbon, so perhaps I should've mentioned something on pick up in Lisbon before signing, but the fact that I had had a frank discussion about my plans at the time, and was giving explicit verbal information about the drop off at Porto meant that I did not forsee any issues. I was told to pay the extra charge and a new contract with the additional 140EUR was made up (stating one way fee and Lisb-Porto). I was advised to discuss with AutoRentals about the error. At this point I was obviously upset, as not only did this seem like a hidden charge, but if I was told this upfront, I almost certainly would have gone for an alternative, likely cheaper service, and that choice was taken from me by the service I was provided and the communication. Autorentals have now come back and stated that there is nothing they will do, stating that in the additional info at the bottom of SurPrice's terms, a one way fee may be included due in pick up. Well, maybe it should have been, but certainly shouldn't be added at the end, and made untransparant. My advice is if booking, book directly via SurPrice, and maybe over the phone, and check the contract closely.

Rented in Miami, FL thru AutoRental Comp from Corpusa, on 3947 NW 26th st. A car on 11/20/2017. The NISSAN Versa has Tires Bald & with Air Leaks &was Banged up. Weak battery so with head lights on lights inside car gets very deem. Charged $432.39 to my Credit Card for Rental thru 11/25/2017& I returned car on 11/24/2017 9.30AM & Agent Rep. Drop me off At Miami Airport. I was unable to go or use car as it was NOT reliable & had to put Air in Tires everyday & Paid $20 for Air & Fix A Flat can. People were nice but speak little English. I think I should get my Money back.