Jason F.
AutoRentals.com made things right
My flight was delayed by 2+ hours. When I arrived at the airport, I found that there were no more shuttles because the car rental company was closed. I called autorentals.com, but there was no answer. Ended up taking a taxi to the hotel. The next morning, the car rental company told me my reservation was canceled and they didn't have a car for me. They assured me that autorentals.com would grant me a refund under the circumstances. I contacted autorentals.com. They initially refused a refund and would not help me. I ended up booking a car through another company. About two weeks later AutoRentals.com called me and refunded my deposit. So they eventually made things right, and they are still an option for me in the future for my car rental needs.
Response from AutoRentals.comApr 26, 2022
Hello Jason - we sincerely apologize for the experience you encountered when you attempted to pick up the rental with our partner company after your delay. Our customer service team has reached out to you to process a refund for the prepaid amount. Thank you for sharing your experience and context of the situation you encountered.