AutoRentals.comReviews of autorentals.com

Response from AutoRentals.comOct 7, 2026

Hello Larry, I'm so sorry to hear of your experience! If I understand correctly, you got to the pick up location and there were no cars available? We really want to understand what happened, so a member of our customer service team is going to reach out to you for more information. Please know that our customer service team is available to support our customers from the time they are booking their rental car till the end of the rental period. Customers can reach out to us at anytime during this process and we will try to help. We don't want any of our customers to be stranded and we do expect our partners to assist in finding a new rental when they have no rentals available at time of pick up. Our customers and their experiences are important to us at Autorentals.com. You matter to us!

Response from AutoRentals.comAug 19, 2026

Hello Chitranjan, I am so sorry to hear that you had questions that were unasnwered. I do see that you made a reservation with us and then canceled it shortly after. If there is something I can help you with now, please reachout to [email protected]. I will be watching for your email and will be happy to help find the answers to any of your questions. We appreciate your business!

Response from AutoRentals.comAug 13, 2026

Hello Reeda, Thank you for your feedback! We appreciate hearing from our customers to know how we can better serve their needs. Autorentals.com is actively expanding our supplier base. We plan to add more cars and trucks and even RV's! We hope you will come back to Autorentals.com for your future automotive rental needs. We appreciate your business!

Response from AutoRentals.comMay 28, 2026

Hello Ursula, Thank you so much for your feedback. This information helps us to make sure we provide the best service and experience for our customers. Please know our tech team went to work on this issue as soon as we received your email. Our goal is to ensure that all of our customers have the best experience possible when booking their car rental through Autorentals.com. Your feedback helps make that possible. Again, thank you, and we hope you will come back to Autorentals.com for your future car rental needs. We appreciate your business!

Response from AutoRentals.comApr 26, 2022

Hello Jason - we sincerely apologize for the experience you encountered when you attempted to pick up the rental with our partner company after your delay. Our customer service team has reached out to you to process a refund for the prepaid amount. Thank you for sharing your experience and context of the situation you encountered.