D' Andre M.
HORRIBLE HORRIBLE HORRIBLE!!!!!
I ordered my motor on 02/27 and u guys sold it after I placed order. When I called to check status your rep Lauren or whoever place an unauthorized order after I hung up. YOU GUYS TOOK THE MONEY ON 03/02... it did not ship out until 03/14. My mechanic now has the part which has multiple OTHER pieces n repairs not specified on the call or on the receipt. I WANT MY MONEY BACK BEFORE U GET THE MOTOR. HOW ABOUT THAT!!! WAIST OF TIME
Response from Auto Parts FairMar 20, 2017
We apologize for this experience/issue. We take customer service very serious. Let us help You placed your order on 2/27, but we require a VIN Number before we can ship an engine to ensure the accuracy of the engine. We got the VIN # from you on 2/28. We can't hold inventory until we have all the information to process the order, so when we checked (after receiving the VIN) the part was sold out. We sourced another one for you on evening of 3/2, with your permission. The part shipped on the morning of 3/8--three business days later (we don't ship on the weekends). If the part is damaged, you need to call the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department. This issue has been passed on to our customer service team to address. Thank you. The Autopartsfair Team www.autopartsfair.com