Auto Parts FairReviews of autopartsfair.com

THEY DID NOT HAVE THE PART WHEN IT CAME TIME TO SHIP. FOUND OUT BY A LITTLE EMAIL THEY WERE REFUNDING MY MONEY, THEY DID CALL A DAY OR TO LATER.

The Good: Their parts are priced fairly from the research I did. The Bad: Their customer service is to be desired. Everything is routed through a call center who knows nothing about anything except what the auto parts fair web page tells them. After you place an order, and expect it to be on its way, you get an email a day or two later asking for more information about the part you ordered to make sure it is correct. If you don’t reply to them in two days, they will ship the part and void any warranties it may come with and will not allow the item to be returned for any reason. This transaction was a real headache, but in the end it saved me a lot of money.

Not professional not knowledgeable on any thing dealing with cars i believe that you'll find better business elsewhere.

Item received was the wrong one for a 1999 Mercury Grand Marquis GS driver side rear tail light even though item was described correctly. Item received was either for a different model year or an LS model. When I called customer service they interrogated me like I didn't know the difference. When I said I needed to return the wrong tail light they continued to quiz me until I insisted I wanted to return it since it wasn't correct. I returned it to the address they gave me the same day, 6/13, but have yet to receive any confirmation or credit for the returned item. Stock # B181784957N, Invoice # 96512388, PO # L168BVTW. Unfortunately I did not get an RMA#. John

Fuse Box - On the website - the first time I looked up the part I needed - I know I read it was Refurbished. Then when the part came and it was dirty and looked like all they did was pull it out of the jeep and put it in a box I went back on the site and it just said Recycled. Even if it is recycled, They could have taken a few minutes and wiped it off and took out the old fuses. The dealer refused to put it on because they could not warranty it. I could have went and pulled one from the junk yard. I was extremely disappointed with the product. I sent it back. I do have to say the price was great and if it had been another part that I was to install myself, I would definitely order from Auto Parts Fair.

Got the wrong part twice, second time part in bad condition with dirt inside. Also told me I needed to send first order back before second would be shipped, but never sent the return label as they said they would. Did not send second part until I called and asked about return label for THIRD time. Not very good customer service.

Ordered a part, paid for it, spoke with customer service and arranged for delivery to a commercial address at their request. A day later I receive an email they were out of stock, their database said 3 in stock....they did refund my money but a lot of unnecessary hassle when all they had to do was keep their inventory straight.

Ease of ordering and shipping were fine. Item description was inaccurate and i would have never placed the order if i knew. Now i have a useless item collecting dust.