Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.
Auto Parts Fair (autopartsfair.com) has 358 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Showing 56 reviews with 1 star · Clear filters
Robin
When I ordered it promised delivery in 3-5 days. Instead it was delivered to FedEx late shipped by Fedex to Denver and then put in the US mail and delivery to Taos, NM isn't expected until 10 days from when I ordered the part. This is totally unacceptable!!!!!
Customer
Not did not receive part yet
Customer
Worst Internet experience I’ve ever had I ordered a radio replacement for my truck they sent me a message telling me they needed a part number even know they were selling the actual item their email said that if I didn’t send them a part number within two days they would send the part anyway and if it wasn’t the correct radio I would have to pay for stocking fees which would’ve been perfectly fine but they didn’t send the Radio instead they cancelled the order and then took four days to give me back my money after sending them several emails I hope they don’t do business with everyone this way or they won’t be in business long
Paul P.
Exceptionally poor service. I ordered a part (amplifier) through Auto Parts Fair and received the wrong part, after confirming three times that the part I requested would be the one sent. I called the company back and asked them to correct the problem. A week later I received a second wrong part (radio) that costs over $1,000 new. Please note that the people taking orders on the phone are pleasant and easy to work with, but they have no connection with the people who pull the parts and confirm what's being sent to the buyer. The wrong parts arrived poorly packaged and in parcels that looked like someone played soccer with them first. No idea how this company has over a 2 star overall review.
Response from Auto Parts FairSep 14, 2018
We apologize for this experience/issue. We take customer service very serious. Let us help Our records show the following: We have been in contact with you and one part was defective and the other was incorrect. We are waiting for the second part to return to us to process the refund. We provided a UPS return label on 9/11 but the part has not been provided to UPS yet. If you need to deal with this further, please contact customer service directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the customer service department. Thank you. The Autopartsfair Team www.autopartsfair.com
Mike
I ordered a replacement sun visor for my Nissan Murano. It was represented to be in very good condition. It arrived yesterday and suffice it to say it was NOT as represented, it is a mess! It is dirty, with black stain spots and would be impossible to clean. I am sending it back to the vendor and cancelling the charge on my credit card. While it is about 1/2 the price of the visor from the dealer, it was NOT worth the savings. I will be replacing it from the dealer.
Response from Auto Parts FairSep 13, 2018
We apologize for this experience/issue. We take customer service very serious. Let us help If this part is defective, it is under warranty. If you want to return or get a refund you need to contact customer service directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department. Thank you. The Autopartsfair Team www.autopartsfair.com
Jason I.
Horrible!!! Honestly, I would give it zero if I could. I ordered an OEM hitch for a 2007 Honda Pilot. I received a UHaul after market hitch that won’t even fit the 2007 Honda Pilot! I ordered mounting hardware from Honda to mount the hitch I didn’t receive so I’m out that money too! I will be filing fraud charges with my bank next week. Mistakes happen, but claiming something is OEM when it has a huge UHaul sticker on it reveals a lot more than a mistake!
Response from Auto Parts FairSep 13, 2018
We apologize for this experience/issue. We take customer service very serious. Let us help We don't sell new parts, only insurance grade OEM used parts. If this is the wrong part, you need to return the part for a full refund or a return. Contact the customer service team at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department. They can help you return or replace this part. Thank you. The Autopartsfair.com www.autopartsfair.com
Brad
Received it quickly.It was the right part.
CustomerMR Z.
the color wasn't even close to what I ordered!!!