Auto Glass NowReviews of autoglassnow.com

A++ and fast.

Awesome service! Had a window smashed during a visit to Little Rock on my way out of town and they went out of their way to repair it so I could get on the road. Everyone there was thoughtful and professional! Cannot thank them enough for their assistance!

Friendly and courteous, easy to deal with. They also kept their appointment time. Would recommend them. Price and service were great.

Trés simple A BC D E F G H

Installer was professional and well trained, installation was done timely

Had an estimate and an appointment for 10am, it’s 1:15 now and still not done. They didn’t even pull my car in until noon and now they say they had to get someone to pick up the windshield. WHY do you have an appointment when you don’t have the windshield!!! And no one has come to explain anything to me while I’m sitting outside. Instead I have to ask three times...worst customer service ever!!

On April 13 2021, I went into Auto Glass Now LLC at the Parma location for my scheduled 11am appointment. This appointment was to replace the windshield on my 2018 Ford Escape. I purchased this vehicle in July 2020. Upon completion of the service, Jake started to back out my vehicle from bay 3. As I stood outside watching him back out, I noticed a long scratch on the back bumper that started from the drivers side so I yelled out “Hey” in shock as to what I was seeing. As he continued to back out my eyes swept towards the front to look at Jake but instead landed at the corner panel of the front drivers side bumper where there was a very prominent, fresh and long scratch as if it was keyed. The paint from this was still coiling up and hanging from the bumper. At this point I yelled, “What the Hell!!” My voice and shock is what stopped everyone in there tracks. Jake got out of my vehicle, only to state that he did not scratch my vehicle, therefore he left me standing there never to return or explaining anything to me. Another guy, I am assuming came up and immediately stated that the scratch did not happen in their shop, to which I clearly showed him that it was a very fresh scratch and still coiling. A heated exchange occurred and he said I could watch video. I said yes but as I sat and waited no one ever came back and the guy who offered for me to watch a video simply returned to another customer and began fixing his vintage truck and talking with that customer instead of dealing with me. I left, practically in tears, went up the street parked and called back stating that I will return the following morning(April 14 2021) to review the footage. So I continued on and after getting off the highway, I took additional pics of my vehicle. The scratch that had the coil hanging is now gone, hence, further proving that my vehicle was damaged at the glass shop. Had my vehicle had this scratch coming into the shop, there would not have been coil, fresh coil hanging. Second day I went to view footage, but not before going to several body shops, including Ford (who does not do body anymore) to get estimates of the damage to my vehicle. Upon entering the store, I was received with hostility but the very person, Jake, who worked and damaged my vehicle(this is not alleged). Mind, you that the day before he ran for the hills never to approach me again until the next day. He even got to the point where on of his superiors had to remove him from the office. He kept walking towards me not even 5 feet from my face and WITH NO MASK ON! I hope that was caught on their video because in my preparing to defend, I stood to gain distance and ready to fight! After several confrontations and heated disputes, all while reviewing the footage, one can see that there is no visible scratch before Jake serviced my car. And I can clearly see my vehicle UNSCRATCHED as Jake is pulling it into the bay. Also I recorded the footage from my iPhone. They refused to provide me with it or email it to me. On the video that I recorded you can hear conversations between me and a supervisor and General Manager (didn’t get names, but I do know faces and voices) But there is one name I wont forget and that is Shannon, the self proclaimed Vice President. During all the heated exchanges and my grievance, again she is one that did not come to see or hear what was the issue, but she did come into the office after I said several curse words to the General Manager in his defense! She she yelled, raised her voice and threaten the police and also put me out. Mind you, I have video of the entire exchange! Now I have video and pictures that substantiate my claim. I never stated that the damage was intentional, but surely it happened during the servicing of my vehicle. *** I must also state that it was told to me after the fact that all managers and store employees were made aware of the damage but no one informed me. In my video you clearly hear the General Manager state this and I asked why wasn’t I made aware because if you are disputing the fact that a fresh scratch that was visible and of no fault of your employee then why not make the customer aware: “ Hey Ms, did you know you had a scratch on your car?” On the inspection sheet, it shows that it was marked, the scratch on the front bumper as well as chips around the windshield. But if you did a thorough inspection, the scratch on the rear bumper was clearly visible but not notated on the inspection sheet. Also, note that I signed before payment and right after payment… at no time did I realize or was told that an inspection was made to car. No did I see one being made in the footage or with my own eyes as I was back and forth from the lobby to parking area(work area) and I also have short video where I was looking through a window into the work area. So NO! There was no inspection that one can visible see via video footage or directly!11

Very professional and polite employees. Great quality service. I will definitely continue to use and recommend this company!