Ariana H.
HORRIBLE CUSTOMER SERVICE RUDE TECHNICIAN
Wish I could give this company 0 stars. They are very unprofessional in the office. I called to make an appointment after getting an online quote and was not given a timeframe, I had to ask. I did not get any sort of confirmation email or call. It was a 6 hour timeframe. They advised the technician would arrive by 4:00. At 4:15 no one had showed up and I had not gotten any calls or updates. I called and they said they’d have the technician call. He called and was very rude off the bat and stated it would be another hour before he got here. I advised that would be a 7 hour window and we have plans so if he can get here by 5:00 that would be ok. He got very rude and argued the timeframe with me and hung up on me. His name is Jordan and is apparently the only mobile technician this company has. I tried speaking to the GM and she refused and told the receptionist to tell me Jordan wasn’t rude. I’d gladly pay double to avoid using this horrible company.