Auto Glass NowReviews of autoglassnow.com

If I could place zero stars it would be more appropriate. It took 3 calls to set the appointment. Waited all afternoon and technician did not show. Called the company after scheduled time slot and a lady laughed at me saying it had been rescheduled for 2 days time. No sympathy, no apology. Said technician called but no one had called. Checked my number which they had correctly, so lied about calling. She continued to laugh as I asked for a refund. Incredibly bad service.

I went online for a quote and was charged $20 more than the quoted price when I went in for service. Because I didn't have the quoted price with me, I went ahead with the services. However, when I realized that I was overcharged I called and sent an email to be refunded the difference. I was basically told that they store needed to update their prices per email. Then told I needed to contact the store for a refund. When contacting the store I was basically told that it was the online services fault and I didn't say anything upon purchase. When I explained that I didn't have the quoted price with me, the little girl still didn't seem to care. Why are y'all using an online service to reel people in and then over charging them upon service?? Seems like y'all should either have the same prices or drop your online service. I would have been better off buying a kit and doing it myself. Cheaper and probably a better outcome.

I cannot say enough how thankful I am to Janet & the staff for getting my car scheduled quickly! The guys that replaced the back hatch window brackets on my 2012 Ford Escape completed the job affordably and so efficiently!!! I am so great full for their prompt efficient service! Highly recommend!!⭐️⭐️⭐️⭐️⭐️

We have just had horrible service at our local shop. Three visits! Very unprofessional and dirty office. Only professional one in the office is Emily. Please contact me. We’ve gone as far as we can with the local folks. Thank you.

I had an appointment with Auto Glass Now LLC on Friday, November 5, 2021; when they arrived at my house, they did not have the right material and rescheduled it for Monday, November 8, 2021. I have a cover on my car to keep my car well protected. The boys who were doing the service pulled out the cover car without asking me first and broke the antenna on the car, and the front cover plate because they pulled the cover too hard. Furthermore, they scratched the whole top of the car from placing the material on the top of my car. They said they thought it was plastic and were thinking it was not going to scratch the car. I spoke to the manager Zach H. and said, he did not care, and I need to pay, or he would call the police on me, and he did. The police came and said we would have to take this matter to court and could not force anyone to do anything. I paid the full price for the work because I am loyal and I have integrity. I believe in treating people right and no matter where they are from. I was not trying to get anything for free. I gave Zach H. so call manager he called himself a chance to work with me, but he did not care about what happened to my car or take him to court. Instead, they denied damaging my car. This is my next step taking him and the company to court. I have been discriminated against because of my race and my lack of English because I am not from here. Zack H. was ugly and careless about what happened to my car and called the police on me to make things worse. I've been mistreated poorly this evening; this company and the so call manager Zack H. were so unprofessional, prejudiced, and discriminated against me. I will encourage everyone to go somewhere else to get a better and more professional service and pay extra. Having police to my house and damage my car was unacceptable. They did not care about providing good customer service; they did not care to own what they did or take responsibility; instead, Zach H. called the police on me that was very ugly and disrespectful. I hope you will find this information helpful to prevent being mistreated, judged, and discriminated against like me or have worse done to you. This review is for this address located at 2406 Westwood Ave, Richmond VA 23230 804-358-1222

Fast service great job

We have used this business a couple of times. Prices are the best, service is excellent.

I got a new windshield yesterday at this place. They left the pieces of the old windshield sealer all in my car. The seats have tar-like material permanently in the seats and the carpet on the floor. they knocked my jacket off the seat and stepped on it and ground dirt into that too. They tore the weather strip in both front footwells. They somehow got pieces of the sealer in the driver's seat belt buckle - so the seatbelt wouldn't buckle. I would not recommend this place.