AutofullReviews of autofull.com

Building was easy, packaging was great, features work as intended! Super comfy, but wish that seat was more giving. The arm rests are not good, uncomfortable and my arm stuck to it even when I got a little bit sweaty, cant aim in games. There is an aggressive lumbar, but after a few weeks, my posture is practically perfect. Overall good chair!

The chair is average at best, top features are the heating and cooling functions, which broke within 6 months of ownership. Customer service sent me a replacement so we'll see how long the new seat lasts for.

Overall, the chair is excellent and I really like it. I purchased it on Amazon in 2024, so it is still under warranty. There is, however, an important issue with the product description: the model is advertised as having a **tilt/rocking mechanism**, but in reality it does not have one. At first, this was not a feature I particularly cared about, so I had no reason to check it. When I eventually needed it, I discovered that the mechanism simply wasn't there. I contacted Amazon, who checked the matter and confirmed that there was indeed an error in the product description. They offered me a return, which was fair enough. However, I actually like the chair and need it, so I preferred to look for another solution and was put in contact with customer support. After waiting approximately **10 days and eventually having to chase them myself for an update**, I finally received the following response: > “Unfortunately, after checking with the factory and warehouse, we were informed that the free-rocking frame is currently out of stock.” I completely understand that a replacement part may be temporarily unavailable. What I find disappointing is that, ultimately, the solution offered is simply to tell the customer that nothing can be done. And this goes beyond this particular chair or this particular company. **People are increasingly tired of having to chase customer support just to get answers about problems they did not cause themselves.** Ten days without any proactive update, followed by a response that essentially leaves the customer with the original problem, is not what I would consider good customer service. The chair itself remains an excellent product and, if it weren't for this discrepancy between what is advertised and what is actually supplied, my review would be decidedly positive. But good customer service should not simply consist of apologising when there is no solution available. It should mean **taking ownership of the problem and following it through to a resolution**, rather than waiting for the customer to repeatedly ask for updates. La sedia, nel complesso, è ottima e mi piace molto. L'ho acquistata su Amazon nel 2024 ed è quindi ancora in garanzia. C'è però un problema importante nella descrizione del prodotto: il modello viene indicato come **basculante**, ma in realtà non è dotato del relativo meccanismo. Inizialmente non era una funzione che mi interessava particolarmente, quindi non avevo motivo di verificarla. Quando però ne ho avuto necessità, ho scoperto che il meccanismo semplicemente non c'è. Ho contattato Amazon, che ha verificato e confermato l'errore nella descrizione, proponendomi correttamente il reso. Il problema è che la sedia mi piace e mi serve, quindi ho preferito cercare una soluzione diversa e sono stato messo in contatto con l'assistenza. Dopo aver atteso circa **10 giorni e aver dovuto sollecitare io stesso per avere un aggiornamento**, mi è stato finalmente risposto: > “Purtroppo, dopo aver verificato con lo stabilimento e il magazzino, ci è stato comunicato che il telaio a oscillazione libera è esaurito.” Capisco perfettamente che un ricambio possa essere temporaneamente non disponibile. Quello che trovo poco accettabile è che, alla fine, la soluzione sia semplicemente comunicare al cliente che il problema non può essere risolto. E qui il discorso va oltre questa specifica sedia o questo specifico produttore. **Siamo sempre più saturi di dover rincorrere le assistenze per ottenere risposte su problemi che non abbiamo causato noi.** Dieci giorni di attesa, peraltro senza un aggiornamento spontaneo, e poi una risposta che in sostanza lascia il cliente con il problema iniziale. La sedia resta un ottimo prodotto e, se non fosse per questa discrepanza tra quanto dichiarato e quanto effettivamente fornito, la mia valutazione sarebbe decisamente positiva. Ma un'assistenza clienti efficace non dovrebbe limitarsi a scusarsi quando non può offrire una soluzione: dovrebbe soprattutto **farsi carico del problema e seguirlo fino a una conclusione**, senza aspettare che sia il cliente a dover continuamente chiedere aggiornamenti.

quality and the delivery service.

The product arrived on time and as described. No damage was found and nothing was missing. It was also easy to assemble. Everything works great, the fan works better than expected, which is great because that’s the main reason I chose this chair. The massage is more of a vibration than an actual message, but that is okay, I didn’t purchase the model for a more realistic massage. The chair feels and looks great and I am very happy with the purchase and would recommend to others. Two small areas to improve on future models, I wish the footrest was a little thicker padded, a small complaint but it would be nice to see in a future models. But the one real complaint I have, the armrest needs to have a locking mechanism! The customization of the armrest is incredible, no matter how you sit or prefer to game or relax, you can find a perfect position. But they are constantly moving out of the position when you adjust, and it does get annoying. Overall 8/10 with only the small gripe and one design missed opportunity.

Quick delivery. Excellent quality chair. Heating is lovely. One part broke , contacted support, the next day we had an agreed solution that was incredibly generous! 10/10 service, 10/10 quality.

The handles broke after one year of using the chair. They just snapped in half. Also the fan vibration and whole electricity thing is not working already. Otherwise chair is comfortable..

The chair is built very well. I love the lumbar support and being able to adjust it. The armrest do move easily but it doesn’t bother me because it makes it easy to adjust. The cooling, heating and massage feature is a game changer. The one thing I didn’t realize is the charger for that item doesn’t come with it. It does come with the roller ball massage chair. So be prepared for that. The seat is hard but I’m hoping that’s because it’s new. Overall great chair, and well built. Installation was about a hour, and fast delivery